> Markdown version of [/jobs/ext/18599-l1-support-engineer-mechelen-belgium](https://www.wearedevelopers.com/jobs/ext/18599-l1-support-engineer-mechelen-belgium). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # L1 Support Engineer, Mechelen - Belgium - **Company:** Infosys - **Location:** Mechelen, Belgium - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Outlook, Domain Name System (DNS), Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Network Troubleshooting, System Center Configuration Manager, Wi-Fi Technology, Microsoft InTune - **Published:** May 21, 2026 - **Apply:** https://be.indeed.com/viewjob?jk=d6e1914885b9f8fb ## About the Role Do you have experience in Windows?, * 2+ years experience providing onsite support in an enterprise environment. * Serve as the first point of contact for IT support requests via phone, email, and ticketing system. * Respond to service desk requests and fulfil them promptly. * Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements. * Log, categorize, and prioritize support requests accurately and efficiently. * Perform password resets and account unlock procedures. * Basic Knowledge in SCCM, Intune and Jamfpro for managing devices. * Hands on feet support for Laptop/Desktop, Printer, networking and Installation of OS, Outlook configuration. * Hardwar Troubleshooting. * Software Installation & Troubleshooting. * Strong working knowledge of Windows 11, MAC's * Experience with VPN/Wifi/IP/DNS, networking and other enterprise network technologies. * Follow up on outstanding tickets and ensure timely communication with users regarding their issue status. * Maintain accurate records of support interactions, resolutions, and escalations within the ticketing system. * Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge. * Travel independently to various shop locations by car (must have a valid driver's license). Preferred * Excellent communication (verbal and oral) skills to interact with end users at all levels, Person should know Dutch, French & English all three languages. * Comfortable to work in shift environment. * Need to provide on call support to users. * Valid driver's license and ability to travel by car. Personal Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These includes: * High analytical skills * A high degree of initiative and flexibility * High customer orientation * High quality awareness ## Description We are looking for a motivated and customer-oriented IT L1 Support Technician to join our dynamic IT team in Mechelen. As the first point of contact for our users, you will play a vital role in delivering prompt and effective technical assistance, ensuring seamless IT operations and a positive user experience. Your responsibilities will include triaging, diagnosing, and resolving basic to moderately complex hardware, software, and network issues, while escalating more complex problems to higher-level support as needed. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)