> Markdown version of [/jobs/ext/1860188-production-support-engineers](https://www.wearedevelopers.com/jobs/ext/1860188-production-support-engineers). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Production Support Engineers - **Company:** Marqeta, Inc. - **Location:** Oakland, CA, United States (Remote available) - **Experience:** Expert - **Salary:** $87,000.0 - $127,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, JIRA, Software Bug Management, Relational Databases, Monitoring of Systems, Office Suite, Standard Sql, Salesforce.Com, Tokenization, Datadog, Data Logging, Low-code - **Published:** July 29, 2026 - **Apply:** https://job-boards.greenhouse.io/marqeta/jobs/8077189 ## About the Role * 8+ years of experience in technical support, production support, or IT support for B2B customers. * Experience in the card payments industry is strongly preferred; an understanding of Visa and Mastercard transaction flows, Credit Card Payment, 3DS, and Tokenization will be helpful. * Ability to work in a customer-facing role, with strong written and verbal communication skills, with the ability to listen, show empathy and also be able to converse with both internal and external technical and non-technical stakeholders. * Enjoy working in a team environment. * Committed, flexible, and with demonstrated ability to maintain high levels of productivity with minimal supervision. * Good understanding of API technologies and troubleshooting (i.e.: you know what cURL does, know HTTP response codes, etc.) * Expert SQL knowledge (relational database experience preferred) * Experience with logging and monitoring tools such as Datadog. * The ability and desire to learn new technologies and tools. * Well versed with Incident management and Escalation management processes * Demonstrated ability to independently manage complex, ambiguous work and know when to escalate. * Committed, flexible, and able to maintain high levels of productivity with minimal supervision. Nice-To-Haves * Experience with Salesforce, Jira, DataDog * Experience working at a high-growth start-up * Experience with Relational Database * Experience with low-code automation tooling. * Experience with AI tools to design process improvements and bring in efficiency ## Description Provide high-quality, customer-facing production support for Marqeta's card issuing platform: respond to tickets, diagnose and resolve issues, perform root cause analysis, coordinate with Engineering/Product, run on-call rotations, improve processes and automation, mentor junior engineers, and document learnings to improve service delivery and customer experience. The summary above was generated by AI As a Senior Production Support Engineer at Marqeta, you will play a pivotal role in our commitment to customer satisfaction and the seamless operation of our products and services. You will serve as the first line of contact for our customers, adeptly handling and resolving complex technical issues while translating technical jargon into user-friendly language, Your broad knowledge base across various technologies will be instrumental in addressing a wide range of problems. In addition, you will collaborate with our Engineering teams to manage software updates and bug fixes. Your role will also involve becoming an expert in all areas of Marqeta's products and services and ensuring that our customers can fully utilize our offerings. As a customer advocate, you will ensure that our customers' needs and concerns are heard and addressed in our product development and service delivery processes. At Marqeta, we value the essential role our Production Support Engineers play in our service delivery chain and look forward to welcoming you to our team. We work Flexible First. This role can be performed remotely anywhere within the United States or from our Oakland office, in Pacific Timezone only. We'd love for you to join us! The Impact You'll Have * Provide high-quality support to our customers: + Respond to inquiries via tickets, emails, and other channels + Take ownership of responding to inquiries, issues, and escalations + Perform problem-solving, diagnosing, root cause analysis, and generate corrective action plans for issues + Work cross-functionally to resolve problems and provide customer updates * Become a Marqeta product expert. * Assist in responding to alerts, data, and trends that have a customer impact * Coordinate and execute internal projects to better improve the support process. * Interact with Product and Engineering teams to provide feedback on production support-related issues and improvements. * Provide on-call support for rotations and escalations. * Troubleshoot collaboratively as customers integrate with our platform, guiding them through technical documentation and assessing root causes for errors. * Provide feedback to product, engineering, design, and info dev teams to improve outputs based on customer experience. * Document process, product, and industry learnings relentlessly to identify pain points and trends to help the team and organization grow and improve. * Work on automation, identifying toil and process improvement areas. * Act as a mentor for Junior resources and take ownership of complex, time-sensitive problems, Remote or Hybrid Senior level Senior level Cloud * Fintech * Software * Business Intelligence * Consulting * Financial Services Lead and manage tax compliance and consulting engagements for technology clients, mentor tax teams, develop tax strategies, prepare and review returns, conduct research on complex issues, and maintain strong client relationships while ensuring timely, proactive service. Wipfli Assistant Controller 13 Minutes Ago Remote or Hybrid 77K-104K Annually Senior level 77K-104K Annually Senior level Cloud * Fintech * Software * Business Intelligence * Consulting * Financial Services Manage day-to-day financial reporting and general ledger accuracy for nonprofit clients, lead month-end close, prepare monthly reporting packages and KPIs, oversee account classifications and balance sheet reviews, maintain client procedure manuals, coordinate project tasks, supervise and estimate accountants' work, and support development of best practices and cross-team collaboration. Requires nonprofit grant reporting expertise. Top Skills: Accounting SoftwareMicrosoft Office Suite What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. Key Facts About Colorado Tech * Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey) * Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3 * Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech * Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook) * Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures * Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute ## Related Videos - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Reimagining app development with Low-code and AI](https://www.wearedevelopers.com/videos/1651-reimagining-app-development-with-low-code-and-ai) - [The OpenTelemetry mistakes I keep seeing (and how to stop making them)](https://www.wearedevelopers.com/videos/100158-the-opentelemetry-mistakes-i-keep-seeing-and-how-to-stop-making-them) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Highest Paying Tech Companies in Europe](https://www.wearedevelopers.com/magazine/162-highest-paying-tech-companies-in-europe) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)