> Markdown version of [/jobs/ext/1860548-production-support-engineer-equities-e-trading](https://www.wearedevelopers.com/jobs/ext/1860548-production-support-engineer-equities-e-trading). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Production Support Engineer Equities E-Trading... - **Company:** Citigroup, Inc. - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $142,320.0 - $213,480.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Artificial Intelligence, Database Schema, Perl (Programming Language), Python (Programming Language), Shell Script, SQL Databases - **Published:** July 28, 2026 - **Apply:** https://www.juju.com/job/00000000gk3hu9 ## About the Role + Equities Support experience (5+ years minimum) + Trade floor support experience + FIX Knowledge + Python and Perl (the team supports applications built in Java as well) + Linux/Unix Shell Scripting + SQL database + Clear communication Skills + Team attitude + Passion to grow within prod support space + 6-10 years of application support experience + Effectively share information with other support team members and with other technology teams + Ability to plan and organize workload + Ability to communicate appropriately to relevant stakeholder + Demonstrated analytical skills, + Bachelor's/University degree or equivalent experience ## Description CITI is seeking a highly motivated candidate for the position of 'Equities Electronic Trading Technology Production Support Lead Analyst' within our global support team located in the NY trading floor. The successful candidate will be responsible for supporting our suite of Equities E-trading applications. The primary responsibility of the successful candidate will be to provide technical support and production management functions in line with the global support strategy, which will encompass managing a wide variety of issues ranging from business to technology problems. The role will be very hands-on. Our team specifically works very close with the development team, so we use a very investigative approach to problems as they arise. This individual will provide technical direction to fellow teammates. Additionally, the individual will be required to partner with teams in other countries/regions and as such strong communication skills will be required. The individual will form part of a globally aligned team that will provide an additional level of support to regional support teams that are based at/near the trading desks., + Own and provide L2 support for mission-critical & Equities E-trading applications + Work closely with the development, QA and business support teams, and the Equities business to determine strategy & priorities and to ensure that the team is meeting the business' requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders. + Provide technical application support, monitoring the applications and technical platform, answer queries via phone, e-mail and other communication mediums. + This group provides the detailed knowledge of the applications and the upstream and downstream dependencies. For example, they should be able to understand the application processes, database schema as an expert, but would not typically be expected to read and understand the application code. + Perform appropriate problem-solving tasks before passing to another team with previously agreed upon format, logs, etc. + When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved. + Follow through to ensure each problem is resolved according to SLA. + Effectively communicate issues and status updates with business support, regional colleagues, and development teams., We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents - AI Notice and Right (https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/Illinois\_Career\_Supplement\_a11y.pdf) ## Related Videos - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [MCP doesn’t suck — your agent does](https://www.wearedevelopers.com/videos/100202-mcp-doesn-t-suck-your-agent-does) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) - [Microservices architecture as a key element in building trading systems for global finance markets](https://www.wearedevelopers.com/videos/1196-microservices-architecture-as-a-key-element-in-building-trading-systems-for-global-finance-markets) - [Automated MS SQL Server database deployments with dacpacs and Azure DevOps](https://www.wearedevelopers.com/videos/334-automated-ms-sql-server-database-deployments-with-dacpacs-and-azure-devops) - [Beyond SQL Generation: How to Teach Agents What Your Database Actually Means](https://www.wearedevelopers.com/videos/100127-beyond-sql-generation-how-to-teach-agents-what-your-database-actually-means) ## Related Articles - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [93 Java Interview Questions You Should Prepare For](https://www.wearedevelopers.com/magazine/14-93-java-interview-questions-you-should-prepare-for) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)