> Markdown version of [/jobs/ext/186067-end-user-support-specialist-level-i](https://www.wearedevelopers.com/jobs/ext/186067-end-user-support-specialist-level-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Support Specialist - Level I - **Company:** DataServ - **Location:** Sandusky, OH, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Desktop Computing, Microsoft Office, Microsoft PowerPoint, Software Deployment, Software Engineering, Laptops - **Published:** May 15, 2026 - **Apply:** http://dataserv.hrmdirect.com/employment/job-opening.php?req=3716382&req_loc=1326347&& ## About the Role In providing end user support as part of our DataServ team, you will play an on-site role at our customer location(s) to troubleshoot and resolve technical problems related to devices, software and connectivity. Strong communication skills, a commitment to delivering exceptional customer service, and the ability to adapt to different environments are crucial for success in this role., * Strong computer skills, including Microsoft Office products (Teams, Outlook, Excel, Word, PowerPoint) * CompTIA certification (preferred but not required) * Strong verbal and written communications and time management skills * Critical and analytical thinking skills What we require: * Relevant prior work experience * Local travel between customer sites * Mechanically inclined; ability to use hand tools and climb ladders * Meet physical demands of the position including, but not limited to, the ability to lift and handle up to 45 pounds of materials, bend, stoop and stretch as required for placement and retrieval of materials or equipment on shelving, with or without reasonable accommodation * Honesty, integrity, and the desire to contribute to and support a close-knit team * Pre-employment drug screening required * Pre-employment driver's license and background checks required ## Description We care. We coach. We lead. DataServ, founded in 1986, continues to use this approach in all we do for our culture. It's truly the people who make working here great. We are a collaborative environment and supportive of one another, providing flexibility when needed. As lifelong learners, promoting from within is a priority to provide our team members opportunities for internal mobility and growth., * team player * excellent written and verbal communicator * tech savvy * strategic thinker * service oriented * motivated * self-disciplined * professional * flexible in a fast-paced environment * works independently with minimal supervision * exhibits strong work ethics * detail oriented * handles demanding situations/timelines * organized * responsible/dependable * willing to receive/provide feedback to improve performance * supportive * strong desire to support and mentor What you'll do: * Represent DataServ in a positive and professional manner to colleagues, customer base and vendors * Work on-site at customer location(s) * Serve as a primary liaison between the customer and the DataServ teams to ensure a strong line of communication * Help desk responsibilities * Support and maintain customer technologies and ensure ongoing functionality * Troubleshoot hardware and software issues such as laptops, desktops, smartboards, projectors, printers, sound systems, application deployments and similar type technologies * Participate in customer meetings * Maintain and update technical documentation * Participate in projects * Develop processes, implement effective workflow and embrace best practices * Potential on-call responsibilities, as assigned * Be a supportive team member to others * Provide redundancy and backup support for other team members * All other duties as assigned ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)