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# Technical Support Assistant (Temporary)

- **Company:** MassBay Community College
- **Location:** Wellesley, MA, United States
- **Salary:** $41,600.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, User Environment Management, Computer Equipment
- **Published:** July 21, 2026
- **Apply:** https://www.disabledperson.com/jobs/73781239-technical-support-assistant-temporary

## About the Role

* Experience troubleshooting computers and audiovisual equipment;
 * Experience working in a multi-user environment supporting users at different levels;
 * Previous operating systems experience using Windows 10, Windows 11 and Mac OS., * Sensitivity and commitment to the goals of Affirmative Action;
 * Experience working in a community college or similar environment;
 * Demonstrated commitment to working with students in need;
 * Previous experience maintaining and trouble-shooting software applications and PC hardware;
 * Demonstrated effective oral and written communication skills;
 * Ability to work as part of a team.

## Description

The ideal candidate will join a vibrant educationalcommunity, and have a desire and ability to serve a population of students withvarious needs and backgrounds. This is apart-time, non-unit position with no benefits.

As a member of the End User Services team, this individual providestechnical hardware/software support for client computers and other technologieswithin MassBay. This individual provides courteous, timely, and effectiveassistance to students, faculty and staff, including classroom, lab, and eventsupport., * Monitor and resolve IT help desk ticket requests and incidents;

 * Support computers and peripheral equipment using a variety of operating systems and applications;
 * Maintain and install all software applications related to MassBay computing;
 * Support College-wide and multi-campus audiovisual services in classrooms, meeting rooms, and auditorium;
 * Provide routine computer, printer, and peripherals maintenance;
 * Provide computer software and hardware orientation for students;
 * Make necessary arrangements for outside repair as needed;
 * Provide backup coverage for the College Copy Center;
 * Perform other duties as assigned.

This list is not to be considered all-inclusive. Asupervisor may assign other duties as required to meet the needs and foster themission of the College.

All employees of MassBay are expected to work collegiallyand collaboratively within a community that values and celebrates the varietyof student experience.


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