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# Systems Engineer/Tier II Tech Support

- **Company:** DOTNET TECHNOLOGIES LLC
- **Location:** Elmore, OH, United States
- **Experience:** Experienced
- **Salary:** $45,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Artificial Intelligence, Systems Engineering, Backup Devices, CompTIA Network+, Dynamic Host Configuration Protocol, Disaster Recovery, Domain Name System (DNS), Identity and Access Management, Internetworking, Virtual Private Networks (VPN), Network Troubleshooting, Network Diagrams, Remote Access Technology, Phishing, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Wi-Fi Technology, Document Enterprise Platform, Firewalls (Computer Science), Microsoft InTune, Network Server, GPT
- **Published:** May 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=373990976ff4d8ab

## About the Role

Do you have experience in Windows?, * 2+ years of IT support or infrastructure experience

 * MSP or escalation support experience preferred
 * Strong knowledge of:
 * Windows and Microsoft 365 administration
 * TCP/IP, DNS, DHCP, VPNs, VLANs, Wi-Fi, and firewall concepts
 * Active Directory, Group Policy, and identity management
 * Intune, Exchange, Entra, and SharePoint
 * Experience with:
 * Advanced troubleshooting and critical issue resolution
 * Endpoint security and phishing triage
 * Backup/recovery and disaster recovery workflows
 * PSA, RMM, remote support, and documentation platforms
 * Excellent communication, customer service, and organizational skills
 * Ability to work independently and prioritize effectively

Preferred Certifications

 * CompTIA Network+ or Security+
 * Microsoft certifications
 * Experience with ConnectWise, RMM tools, and documentation platforms

## Description

We are seeking a Systems Engineer / Tier 2 Technician to join our Service & Support team. This role serves as the primary escalation point for advanced technical issues involving Microsoft 365, networking, servers, security, remote access, data migrations, and business-critical systems.

The ideal candidate is a strong troubleshooter, communicates well with clients and teammates, and can manage escalated issues through resolution while mentoring Tier 1 technicians.

Responsibilities

 * Resolve escalated Tier 2 support tickets from intake through closure
 * Administer Microsoft 365, Entra, Exchange, Intune, SharePoint, licensing, and user permissions
 * Troubleshoot networking issues involving firewalls, switches, VLANs, Wi-Fi, DNS, VPNs, and Internet connectivity
 * Support advanced workstation, laptop, and hardware troubleshooting
 * Perform and coordinate data migrations involving servers, NAS devices, shared drives, and SharePoint
 * Troubleshoot security, certificate, remote access, and third-party application issues
 * Support backup, disaster recovery, and business continuity processes
 * Mentor Tier 1 technicians and assist with escalation readiness
 * Maintain accurate ticket notes, documentation, SOPs, and network diagrams
 * Utilize approved AI tools such as ChatGPT, Copilot, and Claude for troubleshooting and documentation
 * Participate in rotating after-hours on-call support


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