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# IT/User Support Coordinator

- **Company:** MANCHESTER HOUSING AND REDEVELOPMENT AUTHORITY, INC.
- **Location:** Manchester, NH, United States
- **Experience:** Starter
- **Salary:** $49,608.0 - $65,270.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, BASIC (Programming Language), Cyber Security, Multi-Factor Authentication, Microsoft SharePoint, Software Deployment, Software Licensing, Office365, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology, User Accounts
- **Published:** July 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e8bec1d7acdbc429

## About the Role

* Associate degree in Information Technology, Computer Science, or a related field.
 * 1-3 years of IT support, help desk, or related technical experience.
 * Experience with Active Directory, user account administration, multifactor authentication, and technology asset management.
 * Working knowledge of HP & Dell computer hardware, Windows operating systems, networking, Microsoft 365, and basic cybersecurity practices.
 * Strong troubleshooting, organizational, and time management skills.
 * Excellent customer service and communication skills with the ability to explain technical concepts to non-technical users.
 * Ability to maintain confidentiality and handle sensitive information.
 * Valid driver's license and proof of personal automobile insurance.

## Description

Manchester Housing and Redevelopment Authority is seeking an IT Coordinator to provide day-to-day technical support for agency staff while coordinating technology services with our external IT provider. This position plays a key role in ensuring employees have the technology, equipment, and support they need to serve our residents.

What You'll Do:

 * Serve as the first point of contact for employee IT support requests.
 * Troubleshoot hardware, software, network, printer, phone, and mobile device issues.
 * Coordinate and track support requests with our external IT service provider.
 * Set up technology and user accounts for new employees and coordinate offboarding.
 * Maintain inventory of computers, phones, peripherals, and software licenses.
 * Support Microsoft 365 applications, Teams, SharePoint, OneDrive, and other agency software.
 * Assist with technology upgrades, software deployments, and cybersecurity initiatives.
 * Manage website and intranet updates with vendors and internal departments.
 * Research and recommend technology solutions and equipment purchases.
 * Maintain IT documentation, policies, and knowledge resources.


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