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# Support Engineer

- **Company:** Joseph Scanlon, LLC
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Software Applications, JIRA, Software as a Service, Web Technologies, Zendesk
- **Published:** July 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d89f76cbd07b4342

## About the Role

Must Have

 * 1-2 years of work experience, preferably with a SaaS company.
 * Demonstrates familiarity with fundamental customer support principles and hands-on experience utilizing Zendesk, Jira or other CRM.
 * Basic knowledge of web technologies and software applications (familiarity with SaaS platforms is a plus).
 * Excellent communication skills with the ability to explain complex concepts in a clear, user-friendly manner.
 * Strong problem-solving skills and a proactive approach to resolving customer issues
 * Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment.
 * Ability to work in a fast-paced, startup environment with a high level of autonomy.
 * A customer-first mindset and a passion for delivering a great user experience.
 * Perfect English.

## Description

* Serve as the first point of contact for customers via email, chat, and phone to resolve product-related issues.
 * Provide timely and effective technical support, troubleshooting problems, and guiding users through solutions.
 * Document customer interactions, steps taken to resolve issues, and escalate complex cases to Tier 2 support or engineering teams when necessary.
 * Assist with user onboarding, training, and general inquiries to enhance customer experience.
 * Collaborate closely with the product and development teams to report bugs and suggest improvements based on customer feedback.
 * Stay up-to-date with product updates, new features, and best practices to effectively support users.


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