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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Specialist - **Company:** SN Cloud Solutions LLC - **Location:** Santa Fe, NM, United States - **Salary:** $52,645.0 - $83,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Microsoft Management Console, Desktop Computing, Linux, Domain Name System (DNS), Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, Microsoft Office, System Center Configuration Manager, Network Administration, Service Pack, Software Deployment, TCP/IP, Wide Area Networks, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology, Laptops, Servicenow - **Published:** July 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7d61454681916bc9 ## About the Role * Proven experience in desktop support or IT support roles within a fast-paced environment. * Strong knowledge of Windows support (Windows 10/11), macOS systems, and Linux is preferred. * Hands-on experience with hardware troubleshooting including computer hardware components and peripherals. * Familiarity with network administration concepts such as LAN/WAN configuration, VPN setup, DNS management, TCP/IP protocols. * Experience working with help desk systems like ServiceNow or BMC Remedy for ticket tracking and resolution. * Knowledge of enterprise tools such as SCCM for software deployment and GPO for policy management. * Ability to analyze complex technical issues quickly and develop effective solutions. * Excellent communication skills to interact with diverse users at all technical levels. * Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are advantageous. ## Description We are seeking a highly motivated and technically skilled Desktop Support Specialist to join our dynamic IT team. In this role, you will be responsible for providing comprehensive technical support to end-users, ensuring the smooth operation of desktop hardware, software, and network systems. Your expertise will help maintain optimal IT infrastructure performance, enhance user productivity, and deliver exceptional customer service. The ideal candidate will possess strong troubleshooting skills, a proactive approach to problem resolution, and excellent communication abilities., * Provide technical support for desktop computers, laptops, mobile devices, and peripherals across various operating systems including Windows and macOS. * Troubleshoot hardware issues such as computer hardware failures, equipment setup, and upgrades. * Resolve software problems related to operating systems, applications like Microsoft Office, and enterprise tools such as Help Desk systems (e.g., ServiceNow, Jira). * Manage network connectivity issues by diagnosing and resolving problems related to LAN, VPN, DNS, TCP/IP protocols, and network devices such as Meraki routers. * Support Active Directory management tasks including user account creation, permissions adjustments, and GPO (Group Policy Object) configurations. * Assist with computer management tasks using tools like SCCM (System Center Configuration Manager) and BMC Remedy for ticket tracking. * Conduct equipment troubleshooting for printers, mobile devices, and other peripherals; perform hardware replacements or repairs as needed. * Collaborate with network administrators on network troubleshooting efforts involving DNS, TCP/IP configurations, and LAN/WAN issues. * Maintain detailed records of support tickets in customer support ticket management systems such as ServiceNow or Jira; ensure timely resolution. * Support IT infrastructure maintenance by assisting with software updates, OS upgrades, and security patches. * Communicate effectively with end-users to provide clear instructions and technical guidance while maintaining a high level of customer service., Join our team as a Desktop Support Specialist to play a pivotal role in maintaining our IT infrastructure's integrity while delivering outstanding support that empowers our users. Your technical expertise combined with your dedication to customer service will contribute significantly to our operational success. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)