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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - I - **Company:** CDW - **Location:** Fitchburg, WI, United States - **Experience:** Experienced - **Salary:** $62,400.0 - $72,800.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Computer Networks, Microsoft Management Console, System Configuration, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Network Security, Microsoft Office, System Center Configuration Manager, Windows Servers, Network Administration, TCP/IP, Wide Area Networks, Computer Networking Systems, Software Troubleshooting, Firewalls (Computer Science), Computer Equipment, Information Technology, Wireless Technologies, User Administration, Servicenow - **Published:** May 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a09983b6e99b7f17 ## About the Role * Basic understanding of computer hardware components and operating systems such as Windows, Linux, and macOS. * Familiarity with software troubleshooting techniques for common applications like Microsoft Office suite. * Knowledge of computer networking concepts including LAN/WAN, TCP/IP, DNS, VPNs, firewalls, and network security best practices. * Experience supporting help desk operations or providing desktop support in a professional setting. * Exposure to enterprise tools such as SCCM for device management, BMC Remedy or ServiceNow for ticketing systems, and Active Directory for user account administration. * Strong communication skills with the ability to explain technical issues clearly to non-technical users., * IT support: 3 years (Preferred) * Microsoft Windows Server: 3 years (Preferred) * Active Directory: 3 years (Preferred) * SCCM: 3 years (Preferred) License/Certification: * CompTIA A+ (Preferred) ## Description Join our dynamic IT support team as an IT Support Technician - I, where your technical expertise will drive seamless technology experiences across our organization. In this entry-level role, you will be the first line of assistance for end-users, ensuring that hardware, software, and network systems operate smoothly and efficiently. Your proactive approach and problem-solving skills will contribute to maintaining a robust IT infrastructure that empowers our teams to succeed every day. This paid position offers a fantastic opportunity to develop foundational skills in IT support while working in a fast-paced, collaborative environment., * Provide technical support to end-users by troubleshooting hardware and software issues across various operating systems including Windows and macOS. * Assist with computer management tasks such as deploying updates, configuring devices, and maintaining inventory using tools like SCCM and GPO. * Support network administration activities including configuring and troubleshooting LAN, VPN, DNS, DHCP, TCP/IP protocols, firewalls, and wireless solutions such as Meraki. * Resolve help desk tickets efficiently using ServiceNow or Jira platforms, documenting issues clearly and following up to ensure resolution. * Support the setup and maintenance of computer hardware, mobile devices, and peripherals to ensure optimal performance. * Assist with user account management in Active Directory and perform routine maintenance on Microsoft Windows Server environments. * Collaborate with team members on projects related to IT infrastructure improvements and security enhancements. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)