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# IT Support Specialist

- **Company:** Robert Half
- **Location:** San Diego County, CA, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems
- **Published:** July 14, 2026
- **Apply:** https://www.juju.com/job/00000000ggd5tm

## About the Role

* Working knowledge of Active Directory for user account and access-related support.

 * Hands-on experience supporting Microsoft Windows and Windows 10 systems.

 * Ability to perform basic troubleshooting for hardware, software, and connectivity issues.

 * Familiarity with managing and updating service desk tickets in a structured support process.

 * Strong communication skills with the ability to explain technical solutions clearly to end users.

 * Ability to prioritize multiple support requests and maintain attention to detail in a fast-paced setting. Technology Doesn't Change the World, People Do.®, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

* Provide front-line technical support for desktop, laptop, and Windows-related issues submitted by end users.

 * Investigate and resolve service desk requests involving system access, software functionality, and general workstation performance.

 * Manage user account support tasks within Active Directory, including access updates and basic account administration.

 * Troubleshoot Microsoft Windows 10 problems by identifying root causes and applying practical fixes or escalation when needed.

 * Document incidents, resolutions, and follow-up actions clearly within the ticketing system to maintain accurate support records.

 * Assist with setup, configuration, and ongoing support of end-user devices to ensure reliable daily operation.

 * Communicate with employees in a detail-oriented manner to gather issue details, provide status updates, and confirm successful resolution. Requirements * Experience providing help desk or desktop support in an IT environment.


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