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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Level 1 IT Support Technician - **Company:** Ubix Technology Solutions, Inc. - **Location:** Madison Heights, MI, United States - **Experience:** Starter - **Salary:** $36,000.0 - $40,000.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Active Directory, Systems Engineering, Backup Devices, Business Software, Cloud Computing, Hyper-V, Issue Tracking Systems, Virtual Private Networks (VPN), Citrix Systems, OpenStack, Remote Desktop Services, Software Engineering, Virtualization Technology, Office365, Computer Equipment, Information Technology, Laptops, Veeam, User Accounts, Vmware - **Published:** July 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=87cb1b5a94890b7e ## About the Role * High school diploma or equivalent. * Basic understanding of Windows computers, common business applications, and computer hardware. * Basic knowledge of Microsoft 365 applications. * Strong troubleshooting and problem-solving skills. * Strong written and verbal communication skills. * Customer-focused attitude and willingness to help. * Ability to manage multiple support requests and follow established procedures. * Ability to document work clearly and accurately. * Willingness to learn new technologies and accept coaching from senior engineers. Preferred Qualifications * Up to one year of experience in desktop support, help desk, IT support, or a related position. * Technical education, training, internship, or hands-on IT experience. * Basic familiarity with Active Directory, networking, VPNs, or remote-support tools. * Familiarity with Citrix, VMware, Hyper-V, Veeam, or cloud-hosted environments. * CompTIA A+, Network+, Microsoft, or similar certifications are preferred but not required. What We Are Looking For * Dependable and professional. * Strong attention to detail and follow-through. * Comfortable communicating with clients and coworkers. * Able to work independently and as part of a technical team. * Interested in building a long-term career in IT and cloud technology. ## Description UBX Cloud is looking for a Level 1 IT Support Technician to join our technical support team. This is an entry-level position focused on desktop support, client service, and troubleshooting common hardware and software issues. The technician will work closely with senior engineers and receive hands-on experience with cloud infrastructure, virtualization, backups, and other advanced technologies. This position offers opportunities for technical training, professional development, and advancement into a Systems Engineer role. Responsibilities * Provide remote and in-person desktop support for client users. * Respond to support requests and provide timely updates through our ticketing system. * Set up and configure desktops, laptops, monitors, printers, scanners, and other equipment. * Install, update, and troubleshoot Windows operating systems and business applications. * Troubleshoot hardware, software, connectivity, printing, scanning, email, and user-access issues. * Support users working in Microsoft 365, Citrix, Remote Desktop Services, and cloud-hosted environments. * Create and manage user accounts, passwords, permissions, and security groups. * Assist with employee onboarding and offboarding, including workstation setup and account access. * Perform basic Active Directory and Microsoft 365 administrative tasks. * Assist senior engineers with server updates, maintenance, migrations, and infrastructure projects. * Help monitor backups and participate in scheduled backup and disaster-recovery testing. * Gain experience with Veeam, VMware, Hyper-V, OpenStack, and other cloud technologies. * Participate in client calls, internal meetings, and technical training. * Document troubleshooting steps and procedures in the company's internal knowledge base. * Escalate complex technical issues to senior engineers when appropriate. * Follow UBX Cloud's security, documentation, and customer-service standards. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [UX is a fullstack job!](https://www.wearedevelopers.com/videos/1020-ux-is-a-fullstack-job) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)