> Markdown version of [/jobs/ext/1862424-help-desk-administrator](https://www.wearedevelopers.com/jobs/ext/1862424-help-desk-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Administrator - **Company:** Laser Skin Care Solutions, LLC - **Location:** United States (Remote available) - **Salary:** $50,124.0 - $60,365.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Microsoft Management Console, Desktop Computing, Linux, Domain Name System (DNS), Desktop Environments, Networking Hardware, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, System Center Configuration Manager, Windows Servers, Networking Basics, Network Administration, Remote Infrastructure Management, Software Engineering, TCP/IP, Network Routers, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Casper Suite, Hardware Infrastructure, Servicenow - **Published:** July 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ea5fe21b3d5de1fe ## About the Role * Strong knowledge of Microsoft Office suite and familiarity with help desk systems such as BMC Remedy or ServiceNow for ticket management * Proven experience in technical troubleshooting across hardware, software, network issues, including VPNs, firewalls, TCP/IP protocols, DNS configuration, and network troubleshooting tools * Expertise in Windows support (Windows 10/11), macOS support, Linux systems, and related operating environments * Ability to manage Active Directory (AD), Group Policy Objects (GPO), and user account administration effectively * Skilled in computer networking concepts including LAN/WAN setup and maintenance; experience with network devices like Meraki switches or routers is a plus * Excellent communication skills with a customer service-oriented mindset to assist users clearly and patiently * Familiarity with remote management tools such as SCCM or JAMF for device deployment and management; experience with computer management tools is advantageous * Analysis skills for diagnosing complex technical issues quickly; ability to document solutions clearly for future reference Join us as a Help Desk Administrator if you're passionate about delivering top-tier IT support in a fast-paced environment. Bring your technical expertise and customer service skills to help us maintain a resilient IT ecosystem that drives organizational success! ## Description Join our dynamic IT support team as a Help Desk Administrator, where you'll be the frontline hero in delivering exceptional technical support to our users. In this vital role, you'll manage and resolve a wide array of hardware and software issues, ensuring seamless operation of our IT infrastructure. Your proactive approach and problem-solving skills will keep our systems running smoothly, empowering teams to achieve their best every day. This position offers an exciting opportunity to develop your technical expertise while making a meaningful impact on organizational productivity. Duties * Provide first-line technical support to end-users via help desk systems, troubleshooting hardware, software, network, and operating system issues efficiently and professionally * Manage and prioritize customer support tickets using tools like ServiceNow or Jira, ensuring timely resolution and clear communication with users * Support desktop environments across Windows, macOS, and Linux operating systems, including installation, configuration, and troubleshooting of hardware components such as computers, mobile devices, printers, and peripherals * Assist with network troubleshooting involving LAN/WAN connectivity, TCP/IP configurations, DNS issues, VPN access, firewalls like Meraki or other security appliances, and network administration tasks * Manage Active Directory accounts including user creation, password resets, group policy (GPO) application, and permissions management to maintain security standards * Support IT infrastructure components such as Windows Server environments and Microsoft Office applications to ensure optimal performance * Troubleshoot equipment issues related to computer hardware and peripherals; escalate complex problems to specialized teams when necessary ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)