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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Support Specialist - **Company:** BravoTECH - **Location:** United States (Remote available) - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Disaster Recovery, Issue Tracking Systems, Azure Active Directory, Software Deployment - **Published:** July 31, 2026 - **Apply:** https://jobs.bravotech.com/index.smpl?arg=jb_apply&POST_ID=14191055 ## About the Role * Experience providing IT Service Desk or Help Desk support in a fast-paced environment. * Strong knowledge of Windows 10/11, Microsoft 365, Azure Active Directory, and on-premises Active Directory. * Experience using IT service management (ITSM) platforms and ticketing systems. * Proven ability to troubleshoot hardware, software, network, and remote connectivity issues. * Excellent customer service, communication, and problem-solving skills. * Ability to manage multiple priorities while maintaining a high level of service. * Ability to explain technical concepts clearly to non-technical users. * Must reside within normal commuting distance of the Central Ohio area for occasional on-site support., * Experience working in an ITIL-based support environment. * Experience with endpoint software deployment and IT asset management. * Knowledge of business continuity or disaster recovery processes. * Experience identifying trends and recommending service improvements. ## Description IT Service Desk Support Specialist Deliver Exceptional IT Support That Keeps Business Moving We're looking for a customer-focused IT Service Desk Support Specialist to provide remote technical support for a growing organization. In this role, you'll resolve IT incidents, troubleshoot hardware and software issues, and collaborate with field support teams to deliver outstanding service. While the position is primarily remote, occasional on-site support may be required for hands-on technical assistance., * Provide technical support to end users via phone, email, and chat. * Diagnose and resolve hardware, software, network, and connectivity issues remotely. * Escalate complex issues to Field Support or specialized IT teams while ensuring smooth handoffs. * Deliver occasional on-site support for technical issues requiring physical presence. * Document incidents, service requests, and resolutions within the IT ticketing system. * Keep users informed with timely updates throughout the support process. * Assist with software deployments, system updates, and IT asset management. * Identify recurring issues and recommend process improvements and long-term solutions. * Create and maintain knowledge base documentation. * Follow ITIL best practices and contribute to continuous improvement initiatives. * Support business continuity and disaster recovery testing activities., * Work primarily from home while supporting a collaborative IT organization. * Be part of a team dedicated to delivering exceptional customer service. * Gain exposure to a broad range of enterprise technologies and support environments. * Contribute to process improvements that enhance the end-user experience. Apply Today If you're passionate about technology, enjoy solving technical challenges, and thrive in a customer-focused environment, we'd love to hear from you. Apply today and help deliver reliable IT support that keeps our business running smoothly. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Convincing Product teams to Adopt Gitops in a Large Org](https://www.wearedevelopers.com/videos/1936-convincing-product-teams-to-adopt-gitops-in-a-large-org) - [100 times more frequent deployments: How did we create a high performance team?](https://www.wearedevelopers.com/videos/1069-100-times-more-frequent-deployments-how-did-we-create-a-high-performance-team) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [From Space to Software: Reliability Lessons 40 Years After Challenger](https://www.wearedevelopers.com/videos/100283-from-space-to-software-reliability-lessons-40-years-after-challenger) - [System Resilience: Surviving the Software Storm](https://www.wearedevelopers.com/videos/874-system-resilience-surviving-the-software-storm) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)