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# Desktop Support Engineer

- **Company:** Zones, Inc.
- **Location:** Portland, OR, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IMac, Apple Mac Systems, IT Management, Inventory Management Software, Microsoft Office, Wi-Fi Technology, Peripherals, Servicenow
- **Published:** July 2, 2026
- **Apply:** https://jobs.jobvite.com/zones/job/oIGpAfw7/apply

## About the Role

* 1-3 years of experience in desktop support
 * Basic knowledge of OS, Office 365, and hardware troubleshooting
 * Familiarity with ITSM tools (ServiceNow preferred)
 * Good communication and customer service skills
 * Exposure to enterprise IT environments
 * Windows and Mac OS knowledge
 * Certifications like A+, ITIL Foundation

## Description

The Desktop Support Engineer (L1) provides first-level technical support for end-user computing environments across corporate offices. Responsible for handling routine incidents and service requests, ensuring timely resolution while maintaining high customer satisfaction. Aligned with enterprise desktop engineering standards, this role supports modern endpoint management, security practices, and ITSM-driven service delivery.

What you will do as the Desktop Engineer:

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

 * Provide first-level support for desktops, laptops, and end-user devices
 * Support Windows OS, macOS (basic), and Microsoft Office 365
 * Troubleshoot common hardware, software, and connectivity issues
 * Log and manage tickets in ServiceNow ensuring SLA adherence
 * Perform IMAC activities (Install, Move, Add, Change)
 * Support printers, peripherals, and mobile devices
 * Support onboarding and offboarding process
 * Provide basic network troubleshooting (LAN/Wi-Fi)
 * Assist with asset management and inventory tracking
 * Escalate unresolved issues to L2 teams
 * Maintain documentation and follow SOPs


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