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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Base8 Inc - **Location:** Los Angeles, CA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Apple Mac Systems, JIRA, Microsoft Azure, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Remote Desktop Services, TCP/IP, Wireless Networks, Computer Equipment, Information Technology, Laptops, Gsuite, Zendesk, Servicenow, User Accounts - **Published:** May 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5c44eae6c6cde755 ## About the Role Do you have experience in Windows?, Do you have a Bachelor's degree?, * Bachelor's degree in computer science, Information Technology, or a related discipline * 4-5 years of experience in IT support or technical support roles * Strong capability to troubleshoot technical issues and provide user assistance * Comprehensive understanding of computer hardware, software, and networking concepts * Ability to assess technical requirements and train end users effectively * Hands-on experience with IT service management tools such as HaloPSA orServiceNow * Experience creating technical documentation and tracking performance metrics * Solid understanding of database administration and system security practices * Ability to stay updated with emerging technologies and IT support trends * Excellent verbal, written, and interpersonal communication skills Technical Skills * Proficiency in operating systems including Windows and macOS * Fundamental knowledge of networking concepts such as TCP/IP, DNS, and DHCP * Experience using ticketing platforms like ServiceNow, Jira, or Zendesk * Familiarity with Active Directory, remote desktop applications, and user support tools Soft Skills: * Strong communication and interpersonal skills * Problem-solving and analytical thinking * Ability to work independently and in a team * Customer-service mindset Preferred Qualifications * Certifications such as CompTIA A+, Network+, or Microsoft certifications * Experience with cloud platforms (Azure, AWS) * Prior help desk or technical support experience ## Description The IT Support Specialist is responsible for providing technical assistance and support to end-users, ensuring the efficient operation of computer systems, hardware, and software. This role involves troubleshooting issues, maintaining IT infrastructure, and delivering excellent customer service to internal or external stakeholders. Key Responsibilities * Deliver frontline technical assistance for hardware, software, and network-related concerns * Address help desk requests, emails, and support calls within defined timelines * Install, configure, and support desktops, laptops, printers, and mobile devices * Create and manage user accounts, access rights, and password settings * Diagnose and resolve issues related to Windows and macOS operating systems * Provide support for cloud platforms such as Microsoft 365 or Google Workspace * Assist in resolving connectivity, VPN, and wireless network issues * Maintain accurate records of incidents, resolutions, and IT procedures * Ensure systems remain updated with current patches and security updates * Ensure excellent customer service and communication throughout the support process * Coordinate with Level 1, Level 2, and infrastructure support teams * Track ticket progress and ensure issues are resolved within SLA timelines ## Related Videos - [Behind the Curtain: How Recruiters Shortlist Devs in an AI-Driven Market and How You Stand Out](https://www.wearedevelopers.com/videos/100229-behind-the-curtain-how-recruiters-shortlist-devs-in-an-ai-driven-market-and-how-you-stand-out) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)