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# ServiceNow Implementation Consultant / Developer

- **Company:** T-Systems Austria GesmbH
- **Location:** Gmünd, Austria
- **Salary:** €64,500.0 - €76,500.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Cloud Computing, Configuration Management Databases, Systems Integration, ServiceNow Customer Service Management, Servicenow
- **Published:** August 2, 2026
- **Apply:** https://www.xing.com/jobs/wien-servicenow-implementation-consultant-developer-156776306

## About the Role

You have a degree in an IT environment or a comparable qualification and have already successfully implemented several ServiceNow projects.
In addition, you have the following experience and qualifications:

 * Several years of practical experience in implementing and configuring ServiceNow
 * Profound knowledge of ITIL processes and their mapping in ServiceNow
 * Safe handling of ServiceNow's core technical components (JavaScript, Glide API, Flow Designer, integrations)
 * ServiceNow certifications (e.g. Certified System Administrator, Certified Implementation Specialist) are an advantage
 * Strong communication skills and the ability to talk to customers on a professional and technical level
 * Ability to implement projects independently and in a results-oriented manner
 * Experience with agile or scrum methods
 * Communicate fluently in German and English, both orally and in writing
 * Willingness to travel in the DACH region

## Description

At T-Systems, we offer our business customers the right system solutions for their digital business. With our portfolio, we ensure that digital transformation reduces complexity, saves costs and makes everyday work easier. With this in mind, we support our customers in implementing their business processes with the help of ServiceNow and are looking for you to strengthen this area. As ServiceNow's Elite Partner, our range of services includes consulting, implementation and application & operations management. In addition, we can also offer our customers ServiceNow from our Sovereign Cloud.
Tasks
As a ServiceNow Implementation Consultant/Developer (m/f/d), you will independently translate the requirements of our customers into powerful ServiceNow solutions. You translate technical and procedural requirements into specific technical implementations, and master the balance between customer requirements and platform standard (out-of-the-box). As part of a strong team, you deliver projects from concept to go-live.

 * Independent configuration, customizing and implementation of ServiceNow solutions (e.g. ITSM, CSM, ITOM) over the entire project life cycle
 * Implementation of ITIL-based processes (e.g. Incident, Problem, Change, Request, Service Catalog, CMDB) in ServiceNow
 * Technical analysis of customer requirements as well as derivation and evaluation of solution approaches with regard to feasibility and effort
 * Carrying out tests, fault analysis and quality assurance of the implemented solutions
 * Close coordination with customers and specialist areas to clarify requirements and present solutions


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