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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Security Provisioning Analyst - **Company:** Aegon Asset Management - **Location:** Cedar Rapids, IA, United States - **Experience:** Expert - **Salary:** $88,000.0 - $100,000.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, JIRA, Business Software, Databases, Data Systems, DevOps, Identity and Access Management, Mainframes, Systems Development Life Cycle, IBM Resource Access Control Facility, Information Technology, Servicenow - **Published:** May 14, 2026 - **Apply:** https://www.juju.com/job/00000000fz4l9n ## About the Role + Bachelor's degree in information technology, computer science or related discipline, or equivalent experience + Five years of technology and related management experience, including IT Service Management experience. + Three years of incident/problem management experience + Experience working with cross-functional teams and staff of all levels including managed service providers. + ITIL v3/4 certification, or formal training in ITIL/ITSM + Familiarity with System Development Lifecycle Methodology (SDLC) + Experience developing and providing SLAs & KPI's + Flexibility and willingness to support a 24x7 global operation via off-hours support, on-call availability, or other as needed per rhythm and needs of the business + Strong problem-solving skills and process-oriented thinking + Ability to prioritize and multi-task in a dynamic changing agile environment with tight deadlines. + Relationship building skills to work across a diverse global organization, coordinate cross-function teams towards completion, and facilitate consensus across key IT personnel. Preferred Qualifications: + Master's degree in information technology, business administration or related field. + Experience and understanding of the financial services or insurance industry, including the applicable business and technology processes, and supporting technology architecture of business applications. + Familiarity and practical application of advanced principles of ITIL/ITSM. + Experience with service management across different locations and a multi-sourced environment. + Knowledge of business and technology trends for service management. + Experience with BMC tools (Remedy, Smart IT) + Experience with Service Now + Familiarity with JIRA + Familiarity with agile development methodologies, scrum and Kanban. + Experience with audit and controls process + Progressive experience in the management of a technical support team Enter preferred qualifications here., + Parental Leave - fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child. ## Description The ISS Security Provisioning team is responsible for provisioning and maintaining security access across numerous enterprise platforms, including Mainframe/RACF environments. As part of the Identity & Access Management service area, the team monitors, evaluates, and maintains systems and procedures to protect the data systems and databases from unauthorized users. The correct handling of access management requests is a critical part of the company's overall Security & Compliance programs., + Act as a major incident manager during critical incidents, crises, and other broadly impacting events. + Manage incident bridge calls, facilitate incident chats with close to real time information, draft and send timely communications, escalate to senior management, and drive work-streams to mitigate an incident. + Facilitate industry-standard Root Cause Analysis (RCA) exercises as a result of critical incidents and initiating the Problem Management cycle. + Collaborate with architecture, DevOps, and Infrastructure teams to identify the root cause for recurring incidents and create action plans for resolution. + Interact directly with IT leaders, managers, and key stakeholders to proactively communicate status on active major incidents or problem investigations. + Record, coordinate, and report on progress of problem tasks from post incident reviews, and RCAs. + Develop and enrich restoration procedures to mitigate future outages and business disruptions. + Partner with other IT lifecycle process owners to ensure alignment and the consistent and effective delivery of ITSM processes to the organization. + Work towards continuous service improvement. + Establish metrics and reporting with contributions from ITSM process owners. + Define critical success factors and key performance indicators (KPI) for the processes. + Track and analyze trends and generate statistical reports. + Perform trend analysis to anticipate potential problems for proactive resolution. + Write timely and accurate executive style technical communications. Provide detailed notes on highly visible production issues on a timely basis to senior management. + Send executive communications to a global audience to provide accurate details of incidents and impact to the business. ## Related Videos - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)