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# Junior IT Service Desk Officer Workplace Support

- **Company:** Deloitte
- **Location:** Zaventem, Belgium
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Human-Computer Interaction, Issue Tracking Systems, Microsoft InTune, Servicenow
- **Published:** July 31, 2026
- **Apply:** https://be.indeed.com/viewjob?jk=50af78b064085048

## About the Role

* You have at least 1 year of IT Service Desk experience;
 * You are able to easily express yourself in English, Dutch, and French;
 * You have experience with IT Service Management (ITSM) tools such as ServiceNow or similar;
 * You have a strong knowledge of the latest Microsoft-based operating systems;
 * Experience with Microsoft 365, Teams, Intune and audio-video support is considered a plus.
 * You have experience in configuring iOS devices;
 * You have an interest in ITIL processes;
 * You communicate clearly, listen actively and adapt your support style to users with different levels of technical knowledge;
 * You get energized from providing face-to-face support;
 * You have a flexible attitude and the ability to perform well under pressure;
 * You are a team player and are committed to provide a qualitative support

## Description

CheckPoint is Deloitte's internal IT service desk and the face of IT for our employees. As the first point of contact for IT-related queries, the team provides a high-quality, customer-focused support experience through various service channels, including an online ticketing system, face-to-face assistance and phone support.
We would like to reinforce our CheckPoint team in Zaventem with a
Junior IT Service Desk Officer - Workplace Support

 * You provide first-line technical support to internal customers, assisting them with hardware and software problems from our physical desk in Zaventem;
 * You are passionate about customer service and enjoy being the face of IT. You take pride in creating a positive support experience for every user interaction, whether at the desk, by phone, or through the ticketing platform;
 * You maintain a high degree of customer service for all support queries and adhere to all service management principles;
 * You take ownership of user problems and are proactive when dealing with user issues;
 * You accurately register, update and follow up tickets in the ITSM tool;
 * You respond to inquiries from clients and help them resolve hardware and/or software problems;
 * You support users in the use of IT equipment by providing necessary training and advice;
 * You support onboarding and offboarding activities, including preparing IT equipment, assisting new joiners;
 * You allocate more complex calls to the relevant IT Support member or group.


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