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# ICT Service Delivery Manager

- **Company:** EngiFlex
- **Location:** Brussel, Belgium
- **Contract:** Permanent contract
- **Skills:** IT Management, Information Technology
- **Published:** August 2, 2026
- **Apply:** https://www.careerjet.be/jobad/be1b49031f40e821eebdb7fa1059b0befd

## About the Role

* Je hebt ervaring in een senior rol binnen IT-programma's, IT-governance of de aansturing van ICT-diensten.
 * Je hebt aantoonbare expertise in IT Governance, IT Operations, ITIL, KPI Management, Organizational Design, Outsourcing Models, Service Catalog Design, Service Management, Vendor Management en Workforce Planning.
 * Je kan complexe organisatorische en operationele vraagstukken vertalen naar werkbare modellen en processen.
 * Je communiceert vlot in het Nederlands en het Engels.

## Description

Als ICT Manager breng je ruime praktijkervaring mee in de organisatie, aansturing en optimalisatie van ICT-diensten. In deze rol draag je bij aan de uitwerking van een toekomstbestendig model voor gedeelde dienstverlening en een doeltreffende operationele IT-governance binnen een netwerkorganisatie.

* Je beoordeelt de haalbaarheid van het voorgestelde operating model vanuit operationeel oogpunt.
 * Je adviseert over de inrichting van IT-diensten, servicemanagementprocessen, organisatievormen en benodigde competenties.
 * Je ondersteunt de verdere uitwerking van dienstencatalogi, organisatiemodellen, verantwoordelijkheidsverdelingen en workforce planning.
 * Je levert inhoudelijke input over toekomstige rollen, teamstructuren, vendor management en outsourcing models.
 * Je analyseert de impact van verdere centralisatie op de dagelijkse werking van de betrokken organisaties.
 * Je helpt mee bij het definiëren en opvolgen van KPI's voor IT Operations en Service Management.
 * Je past best practices toe rond IT Governance en ITIL om de dienstverlening structureel te verbeteren.


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