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# Technical Support Engineer - Operations

- **Company:** Thermo Fisher Scientific Inc.
- **Location:** Scottish Borders, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Computerized Maintenance Management Systems, Microsoft Software
- **Published:** August 2, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/x/42658196/

## About the Role

analysis and continuous improvement techniques.Hands on, typically 40%.Coordinate engineering activities with the maintenance planner and shift coordinator.Work closely with Engineering, Manufacturing, Quality, and Validation to minimise downtime.Become the primary engineering SME for a designated area.Working in collaboration with the maintenance team to provide second line support.Provide technical guidance and mentoring to the maintenance team.Support the development of training and knowledge-sharing across the department.Managing external vendors and contractors for focused tasks.Ensure rapid and effective response to equipment breakdowns, deviations, and emergencies.Participating in shift handovers to ensure continuity of engineering support.Ensure all maintenance activities comply with GMP, safety, and quality standards.Review maintenance work within our CMMS making improvements to the content.Escalate technical, safety, or quality issues in accordance with site procedures.Coach,
mentor, and support the development of people.Promote a strong safety culture and adherence to safe systems of work.Experience & KnowledgePharmaceutical or other highly regulated manufacturing environments.Demonstrated strong leadership of teams within an engineering environment.Strong working knowledge of GMP, health & safety, and compliance requirements.Experience using Computerised Maintenance Systems and maintenance planning tools.Exposure to cleanrooms (desirable).Knowledge of facility equipment such as HVAC and Water SystemsStrong analytical and troubleshooting capabilities.Good understanding of reading electrical and P&ID drawings.Personal AttributesPositive, resilient, and solution-focused with a "can-do" attitude.Calm, pragmatic, and well-organised under pressure.Self-motivated with a proactive and flexible approach to work.Able to manage competing priorities and deliver within critical timelines.Strong team player with the ability to influence and motivate
others.EquipmentSupport the installation, commissioning, and upgrade of production equipment.Ensure equipment complies with GMP, safety, and engineering standards.Identify opportunities to improve equipment performance and introduce new technologies where appropriate.Maintain accurate equipment records within the CMMS.Monitor equipment performance and implement improvements.Support the development and improvement of preventive maintenance strategies.Safety and CompliancePromote safe working practices and ensure compliance with Health & Safety, GMP, and company standards.Support audits, inspections, risk assessments, and CAPA activities.Minimum RequirementsQualifications and ExperienceHNC Level 3 (or equivalent) in a relevant engineering discipline.English, Maths to GCSE Grade 4 or higherProficiency with Microsoft application and manufacturing quality software systems.Experience of using a Computerised Maintenance Management SystemGood awareness Process Safety Management
Systems e.g. PTW, LOTO, Confined Spaces, Working at HeightMechanical or Electrical based Engineering Apprenticeship to Level 3 NVQ3-5 years experience in a maintenance engineering role, ideally within pharmaceutical or other regulated manufacturing.Good understanding of GMP, pharmaceutical processing equipment, and maintenance best practices.Completion of an engineering apprenticeship or comparable experience is desirable.Experience with CMMS and reliability improvement techniques is desirable.Personal AttributesPositive, resilient, and solution-focused with a "can-do" attitude.Calm, pragmatic, and well-organised under pressure.Self-motivated with a proactive and flexible approach to work.Able to manage competing priorities and deliver within critical timelines.Strong team player with the ability to influence and motivate others.Committed to continuous improvement and developing others.What We OfferCompetitive salary with shift allowance and bonus package.Leadership
development and ongoing technical training.Clear career progression within a global pharmaceutical organisation.A supportive, safety-driven, and inclusive working environment.



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