> Markdown version of [/jobs/ext/1868001-it-improvement-manager](https://www.wearedevelopers.com/jobs/ext/1868001-it-improvement-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Improvement Manager - **Company:** Cafcass - **Location:** Manchester, UK (Remote available) - **Salary:** £51,859.0 - £53,684.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Information Technology - **Published:** August 2, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5824439295 ## About the Role You will be a proactive and credible leader with strong IT service management and improvement experience, comfortable influencing at all levels. You will have: * Substantial experience delivering IT service improvements using structured methodologies (e.g. ITIL, Lean, Six Sigma) * Proven IT service management experience * Experience leading cross-functional teams and managing suppliers * Strong analytical, problem-solving and stakeholder engagement skills * Experience managing budgets and demonstrating value for money Desirable: * Degree-level qualification (preferably IT-related) * ITIL certification (Managing Professional or equivalent) ## Description While predominantly known for the role Cafcass takes in supporting almost 140,000+ children and young people in family court cases, what may be less well known is that our targeted use of technology is a key factor in ensuring we are at the forefront of our sector., We are looking for an experienced IT Improvement Manager to lead and embed a culture of continuous improvement across Cafcass IT services. This is a key leadership role, accountable for the end-to-end customer experience, driving service improvements, digital transformation, and maximising efficiency through innovation, automation and process optimisation. Whilst we already achieve a 95% staff satisfaction with our technology, we're ambitious to make it even better. You will work closely with IT teams, business stakeholders and suppliers to identify improvement opportunities, implement best practice, and ensure services remain fit for purpose, secure and value-driven., * Lead continuous improvement initiatives across the IT service * Develop and deliver a structured, organisation-wide improvement approach * Identify, analyse and prioritise improvement opportunities using data and insight * Lead cross-functional workshops and improvement activity * Manage an improvement budget and demonstrate return on investment * Improve ITIL-aligned processes (e.g. incident, problem, change and asset management) * Define and track KPIs and performance metrics, reporting outcomes to senior leaders * Champion innovation, automation and Microsoft 365 optimisation * Build strong partnerships with stakeholders and external suppliers * Coach and mentor colleagues in continuous improvement and Lean methodologies, If you join us, whilst your contractual office base will be one of the 30+ offices we have across England, it is highly likely you will work remotely as you will be part of a team based around the country. However, you can expect some level of national travel for things like meetings with your team, senior leaders and key suppliers., The 'meet the team' is an informal opportunity for you to meet the wider IT team (including those you may line manage) and key internal stakeholders, something that when we've recruited previously applicants have found valuable in helping them to get a deeper insight into our team, organisation and culture. In anticipation of your application being successful, you might want to read about the offer and pre-employment checks process. As part of your application, you can highlight any concerns or questions about the pre-employment checks and we encourage all applicants to do so, safe in the knowledge such information will not be shared with individuals involved in the selection process. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Further information on what the assessment covers can be found by viewing the Cafcass DBS policy. We look forward to hearing from you Be Their Voice We are Cafcass - the Children and Family Court Advisory and Support Service - and we represent children in family court cases in England. Independently advising the family courts about what is safe for children and in their best interests, we speak up for over 130,0000 children every year when the family court makes critical decisions about their futures, ensuring their needs, wishes and feelings are heard. Watch our video to find out we don't just listen to children's voices but we can be their voice. If our purpose resonates with you, and you share our ambitions for children - exceptional experiences, for every child, everywhere and every time - then if you join us, you will work alongside like-minded people in a diverse, inclusive and supportive organisation. You will be trusted to work flexibly and independently using outstanding technology (e.g. touchscreen laptops, iPhone, all with first class support, including IT Trainers) with access to substantial resources (e.g. Cafcass Library has over 27,000 resources on social work, child protection and related topics). You will also have opportunities to develop, whatever team you join, wherever you are in the country and at whatever stage you are at in your career. Whether you join us in one of our social work roles that work directly with children and families or our corporate and business services teams who provide technology, support and expertise, you will have the chance to make a difference for children and families. You can also find out more at www.cafcass.gov.uk/careers. Wellbeing The wellbeing of our colleagues is something we are truly passionate about, as demonstrated by everyone having four dedicated, additional days per year when they are encouraged to spend time focusing on their health and wellbeing. Colleagues can also have a health and wellbeing cash plan, for which Cafcass pays the basic premium (you can upgrade to include family members), which allows them to claim back some costs of routine health expenses, including dental check-ups, eye tests, physiotherapy sessions and more. Overall, we foster a holistic approach to supporting our colleagues, benefitting physical, mental and financial health. This is led by a dedicated in-house team, the benefits of which include meaning support is targeted and specific to what colleagues need. Our team can also offer support and guidance when it comes to specific health conditions, such as neuro-diverse conditions, cancer and the menopause. Our wellbeing offer is further strengthened by an external Employee Assistance Provider (EAP) which provides a free confidential support service 24 hours a day. This means access to clinical and professional expertise which gives you a chance to talk about all kinds of work and personal issues. If this wasn't enough, we are especially proud that over 125 colleagues have completed training and receive ongoing support to act as Health and Wellbeing Champions. Furthermore, we have nearly 100 people that have trained to be Mental Health Allies. Diversity We represent children and families from diverse backgrounds and having a diverse workforce helps us to fulfil this responsibility authentically. It also helps us to grow, evolve and innovate, so we particularly welcome applications from individuals from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with. We are proud to be a disability confident leader, we invite you to join our team, we are committed to actively attract and recruit individuals with disabilities including "non-visible" disabilities and mental health conditions. Our inclusive and accessible recruitment process means we aim to accommodate reasonable adjustments as needed. This commitment highlights our dedication to employing, training, retaining, and developing the careers of our colleagues with disabilities. Our Diversity Networks provide a safe space for colleagues with shared aspects of identity and lived experience - supported by allies across the organisation. The networks help ensure we provide an inclusive working environment and a service which promotes the diversity and uniqueness of children and families from all backgrounds. ## Related Videos - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [The Intent Engineer: Closing the Gap Between Business & Engineering - Manuel Klein](https://www.wearedevelopers.com/videos/1855-the-intent-engineer-closing-the-gap-between-business-engineering-manuel-klein) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Should Tech Managers Be Developers First? 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