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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow Implementation Specialist - **Company:** Capgemini - **Location:** Edinburgh, UK (Remote available) - **Contract:** Permanent contract - **Skills:** HTML, JavaScript (Programming Language), Application Programming Interfaces (APIs), Cascading Style Sheets (CSS), Data Migration, SOAPAPI, SC Clearance, HR Software, Microsoft Fabric, Enterprise Integration, Servicenow - **Published:** August 2, 2026 - **Apply:** https://www.apply4u.co.uk/jobs/x/42654676/ ## About the Role Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service PortalTechnology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service DeliveryUser Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfacesConfigure and enhance the Next Experience UI for tailored and seamless interactionsUse UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirementsIntegration and Data ManagementIntegrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub.Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity.Workflow data fabric and RaptorDBYour skills and experience* ServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows. * Customer and Employee Insights: * Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce. * Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development. * Technical Proficiency: Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub. * Integration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows. * Communication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams. * Problem-Solving: Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions.We are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, and Meet the minimum essential criteria for the role.Please opt in during the application process.Your security clearanceTo be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. ## Description This job is with Capgemini, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.About the job you're consideringThe ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience's (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow's platform to enable seamless workflows that optimize productivity and satisfaction for both customers and employees.Your roleTechnical ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [NoLoJS - Avoiding JavaScript Cruft with HTML and CSS - Aaron T. 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