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# Help Desk Administrator

- **Company:** Sodexo
- **Location:** Coagh, UK
- **Salary:** £27,265.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computerized Maintenance Management Systems, Microsoft Office
- **Published:** August 2, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5823358830

## About the Role

* Strong administration and customer service experience.
 * Proficient in Microsoft Office (Excel - advanced, Word, Outlook).
 * Previous experience in a similar helpdesk or office administration role.
 * Excellent communication skills and strong attention to detail.
 * Ability to prioritise, make decisions, and work well under pressure.
 * Confident in bookkeeping, accounts processing, and reporting.
 * A self-motivated, enthusiastic, and professional approach.

## Description

We're looking for a proactive and professional Helpdesk Administrator to join our Administration team. You'll be the first point of contact for facilities management requests, supporting both our on-site teams and clients. This is a key role where excellent communication, organisation, and customer service skills are essential.

What You'll Do

 * Act as the first point of contact for facilities helpdesk queries.
 * Log, update, and close requests on our helpdesk system (CMMS).
 * Liaise with on-site FM, caretakers, and cleaning staff to ensure swift resolution of issues.
 * Manage work orders in line with contractual KPIs and SLAs.
 * Analyse reports and ensure requests are progressed on time.
 * Support monthly reporting, invoicing, payroll, and accounts administration.
 * Raise purchase orders and process supplier queries.
 * Assist with audits, meetings, and contract administration.
 * Provide general office and admin support as required.


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