> Markdown version of [/jobs/ext/1868346-servicenow-sacm-global-it-architect-director](https://www.wearedevelopers.com/jobs/ext/1868346-servicenow-sacm-global-it-architect-director). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow SACM Global IT Architect Director - **Company:** Boston Consulting Group - **Location:** London, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Software as a Service, Configuration Management Databases, Configuration Management, Software Debugging, System Center Configuration Manager, SAP (Applications), Software Asset Management, Systems Integration, ServiceNow IT Service Management, Flexera, Microsoft InTune, Tanium Platform Expertise, Casper Suite, SAP Ariba, Coupa Procurement, Workday, Servicenow - **Published:** August 2, 2026 - **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2903209875-2 ## About the Role * Bachelor's degree * 10+ years' experience working as a ServiceNow engineer, technical lead or architect, with specialized expertise in IT Asset & Configuration Management * Demonstrable hands-on experience implementing and governing ServiceNow CMDB in a complex enterprise environment * Strong expertise in ServiceNow Configuration Management, including CMDB architecture, CI class design, IRE, CSDM alignment, relationship modelling, lifecycle governance, CMDB Health, data quality management, and remediation processes * Software Asset Management depth, including software model normalization, publisher packs, license metrics, entitlement reconciliation, and audit defense; SAM Pro experience is strongly valued * SaaS License Management experience, including SaaS spend visibility, usage-based reclamation, and renewal optimization a strong plus * Strong understanding of contract and procurement integration, including purchase orders, entitlements, contracts, cost centers, and chargeback/showback * Experience designing, governing, and managing integrations with discovery, inventory, endpoint, HR, procurement, ERP, security, monitoring, and asset data sources, such as ServiceNow Discovery, Service Mapping, SCCM/MECM, Intune, Jamf, Tanium, Flexera, Snow, Lansweeper, Workday, SAP, Coupa, Ariba, or equivalent platforms * ServiceNow certifications expected: CSA as a baseline; CIS-SAM, CIS-HAM, CMDB, Discovery, ITOM, or Service Mapping related certifications or equivalent experience strongly valued * Familiarity with ITIL 4 IT Asset & Configuration Management practice and ISO/IEC 19770 a plus; experience surviving a vendor software audit is highly valued ## Description As the ServiceNow CMDB and Asset Principal Engineer, you will play a senior hands-on role in building on the success of our Service Asset & Configuration Management (SACM) processes. You will act as the technical counterpart to the Product Owner, owning delivery quality and the technical roadmap while staying close to the implementation in ServiceNow. As a senior engineering leadership role, you will own the hard technical calls (complex design, configuration, troubleshooting, critical implementation) and lead a blended team of engineers by setting standards, reviewing designs, and contributing directly to every sprint. YOU'RE GOOD AT * Building and debugging complex ServiceNow solutions and staying current with the platform. * Deep ServiceNow Asset & Configuration Management across CMDB, Configuration Management, ITAM, HAM, and SAM, including CSDM, integrations, reconciliation, and lifecycle governance. HAM Pro or SAM Pro experience is strongly valued. * Making sound, defensible technical decisions across data models, integrations, reconciliation logic, automation, and controls, spotting risks early, and holding firm when data trust or platform integrity is at stake. * Bringing a clear technical view into roadmap, compliance, audit, and license discussions, and representing technical trade-offs and options to the Product Owner and stakeholders. * Providing technical leadership across blended teams of internal and contingent engineers, setting standards and driving accountability. * Acting as a hands-on technical leader, contributing directly to sprint delivery, particularly on complex stories, configuration decisions, troubleshooting, and high-impact changes. What You'll Bring WHAT YOU'LL BRING (BEHAVIORS) * Operating independently with minimal oversight while maintaining strong alignment with enterprise architecture, platform standards, and product priorities * Exercising sound technical judgment and making clear, defensible architectural decisions across CMDB design, asset data, entitlement modelling, reconciliation strategy, and lifecycle automation * Proactively identifying risks, surfacing them early, and recommending practical solutions * Navigating high-visibility stakeholder environments with composure and confidence, including audit and vendor negotiation contexts * Influencing senior stakeholders across IT, Security, Monitoring & Operations, Procurement, and Finance * Holding firm in technical trade-off discussions where data trust, platform integrity, or long-term maintainability are at risk * Establishing engineering rigor, accountability, and quality across a blended technical team ## Related Videos - [Introducing a Digital Service Catalog for speed and scale](https://www.wearedevelopers.com/videos/763-introducing-a-digital-service-catalog-for-speed-and-scale) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [The Future of Employee Wellbeing: Benefits, Trust & Performance](https://www.wearedevelopers.com/videos/1808-the-future-of-employee-wellbeing-benefits-trust-performance) - [One Pipeline, Three Regulator - SBOM Compliance for the Developer](https://www.wearedevelopers.com/videos/100169-one-pipeline-three-regulator-sbom-compliance-for-the-developer) - [Employee Happiness: The Underrated Growth Engine](https://www.wearedevelopers.com/videos/1310-employee-happiness-the-underrated-growth-engine) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Events like RSAC Get You CISOs. Developers Decide What Actually Gets Deployed.](https://www.wearedevelopers.com/magazine/693-events-like-rsac-get-you-cisos-developers-decide-what-actually-gets-deployed) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event) - [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026)