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# Deployment Manager, AI Agents

- **Company:** Siena AI
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software as a Service, Zendesk
- **Published:** May 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9a64017f19b9b977

## About the Role

Do you have experience in Zendesk?, * 5+ years in customer experience operations, support ops, implementation, or CX agency work - deep helpdesk fluency (Zendesk, Gorgias, or similar) is a strong plus

 * You understand how support operations actually work: ticket lifecycle, routing logic, automation health, escalation flows. This is the context that takes years to build and that we can't afford to teach from scratch
 * A natural project manager - you break complex problems into simple plans, keep multiple workstreams on track, and keep every stakeholder aligned without burning out
 * SaaS or e-commerce background is a bonus; CX operations depth is the primary signal
 * You communicate clearly under pressure: written updates, verbal briefings, Slack threads - you make the status of every account visible without anyone having to ask
 * You're proactive with data: you watch automation rate, deflection, and escalation patterns, catch the dip before the customer flags it, and bring evidence when something needs attention - not gut feel.
 * AI fluency - you use AI tools actively in your workflow and can enable and guide, confidently customers who are new to the space
 * You co-lead - you're not here to own everything solo, you're here to share the load with a team and make the whole function stronger
 * Remote

## Description

As a Deployment Manager, AI Agents, you own the delivery side of the business. You're embedded in customer accounts, managing complex multi-stakeholder deployments from kick-off through to sustained automation performance. You're the person who keeps things moving when complexity is high, timelines are tight, and no two accounts look the same., * Own deployments from zero to live - kick-off, automation setup, stakeholder alignment, and hitting the metrics that matter

 * Co-lead strategic accounts with senior team members, taking on responsibility progressively as you ramp
 * Apply your CX ops knowledge to diagnose why accounts are stuck: helpdesk configuration, ticket routing gaps, automation logic, escalation failures - and drive the fix
 * Keep every account you touch moving: daily updates, proactive escalations, clear documentation of progress and blockers
 * Manage customer expectations with confidence: hold timelines, push back when scope creeps, and keep relationships intact when things get hard
 * Shadow and support senior team members for the first 30 days, then take the lead on accounts
 * Feed operational patterns back to the product team: you see problems across accounts before anyone else does


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