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# Application Specialist I - Integrations - Req# 598

- **Company:** Connecticut On-line Computer Center, Inc.
- **Location:** Southington, CT, United States
- **Experience:** Starter
- **Salary:** $48,110.0 - $65,104.0
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Microsoft Office, Systems Integration
- **Published:** May 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b751dc333cd5b6a3

## About the Role

Do you have experience in Research?, Do you have a Bachelor's degree?, * Bachelor's degree in Business, IT, or related field or equivalent work experience

 * Strong customer service and communication skills; banking experience preferred
 * Experience with technologies like API integration and software testing tools
 * Ability to work independently and collaboratively
 * Attention to detail and strong organizational skills
 * Proficiency in Microsoft Office applications
 * Ability to analyze information and explain concepts to others
 * Experience handling confidential and sensitive information

## Description

An Application Specialist for our Integrations team, focused on connecting COCC products and services for internal partners. This role is ideal for a customer focused professional who enjoys being the first point of contact for clients and takes pride in resolving issues efficiently. You will provide frontline support to client institutions while coordinating inquiry resolution within defined service level standards., * Provide frontline customer support and coordinate issue resolution through phone, email and case support

 * Respond to inquiries on system use and operational procedures
 * Communicate expected timeframes for follow up and resolution
 * Escalate urgent or complex issues to the appropriate teams and ensure final resolution and client communication meet service standards
 * Research issues using documentation, manuals, and industry resources
 * Troubleshoot routine issues and develop appropriate solutions
 * Participate in required training and cross training initiatives
 * Comply with COCC security policies and data protection standards
 * Share feedback and assist with team workload as needed


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