> Markdown version of [/jobs/ext/1869263-it-improvement-manager](https://www.wearedevelopers.com/jobs/ext/1869263-it-improvement-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Improvement Manager - **Company:** Cafcass - **Location:** Manchester, UK (Remote available) - **Salary:** £51,859.0 - £53,684.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Information Technology - **Published:** August 2, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5822710539 ## About the Role You will be a proactive and credible leader with strong IT service management and improvement experience, comfortable influencing at all levels. You will have: Substantial experience delivering IT service improvements using structured methodologies (e.g. ITIL, Lean, Six Sigma) Proven IT service management experience Experience leading cross-functional teams and managing suppliers Strong analytical, problem-solving and stakeholder engagement skills Experience managing budgets and demonstrating value for money Desirable: Degree-level qualification (preferably IT-related) ITIL certification (Managing Professional or equivalent) ## Description While predominantly known for the role Cafcass takes in supporting almost 140,000+ children and young people in family court cases, what may be less well known is that our targeted use of technology is a key factor in ensuring we are at the forefront of our sector., We are looking for an experienced IT Improvement Manager to lead and embed a culture of continuous improvement across Cafcass IT services. This is a key leadership role, accountable for the end-to-end customer experience, driving service improvements, digital transformation, and maximising efficiency through innovation, automation and process optimisation. Whilst we already achieve a 95% staff satisfaction with our technology, we're ambitious to make it even better. You will work closely with IT teams, business stakeholders and suppliers to identify improvement opportunities, implement best practice, and ensure services remain fit for purpose, secure and value-driven. Key responsibilities Lead continuous improvement initiatives across the IT service Develop and deliver a structured, organisation-wide improvement approach Identify, analyse and prioritise improvement opportunities using data and insight Lead cross-functional workshops and improvement activity Manage an improvement budget and demonstrate return on investment Improve ITIL-aligned processes (e.g. incident, problem, change and asset management) Define and track KPIs and performance metrics, reporting outcomes to senior leaders Champion innovation, automation and Microsoft 365 optimisation Build strong partnerships with stakeholders and external suppliers Coach and mentor colleagues in continuous improvement and Lean methodologies, If you join us, whilst your contractual office base will be one of the 30+ offices we have across England, it is highly likely you will work remotely as you will be part of a team based around the country. 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