> Markdown version of [/jobs/ext/1869295-network-technician](https://www.wearedevelopers.com/jobs/ext/1869295-network-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Technician - **Company:** Exponential-e - **Location:** Greater London, UK - **Contract:** Permanent contract - **Skills:** Issue Tracking Systems, Network Monitoring - **Published:** August 2, 2026 - **Apply:** https://itjobpro.co.uk/job/network-technician ## About the Role * Experience of working within a customer focused role. * Knowledge of CompTIA Networking, JNCIA or CCNA certification. * Excellent verbal and written communication skills with a professional phone manner * Flexible approach with the ability to work effectively under pressure. ## Description Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. 24/7 Shifts - 2 days (7am - 7pm), followed by 2 nights (7pm - 7am), followed by 4 days off Your new role: * First line support handling customer enquiries and support issues using our ticketing system * Proactive network monitoring of alarms and traps for our customers via our monitoring tools * Troubleshooting circuit faults and working with carriers to achieve fault resolution * Driving fault resolution to ensure SLA's are not breached * Ensure issues are handled effectively by following our SLA Guidelines, * Involved in varied projects that make a positive impact on critical services on a local and national level * Vibrant company culture with a wide range of events and social activities throughout the year * Range of employee initiatives on offer including the green team, DE&I society, employee forum, women's network and culture club * Dedicated Learning and Development team and access to a range of training, courses and certification support * Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [YOLO Developer Workflows with a Coding Agent in a Box](https://www.wearedevelopers.com/videos/100350-yolo-developer-workflows-with-a-coding-agent-in-a-box) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Physical AI for the Next Wave of Industrial Digitalisation](https://www.wearedevelopers.com/videos/100039-physical-ai-for-the-next-wave-of-industrial-digitalisation) - [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Fullstack Developer Salary UK](https://www.wearedevelopers.com/magazine/251-fullstack-developer-salary-uk)