> Markdown version of [/jobs/ext/187110-desktop-support-specialist](https://www.wearedevelopers.com/jobs/ext/187110-desktop-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Specialist - **Company:** TEKSYSTEMS INC. - **Location:** Bloomington, MN, United States - **Experience:** Experienced - **Salary:** $66,560.0 - $68,640.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, Computer Literacy, System Configuration, Local Area Networks, Microsoft Office, System Availability, Software Troubleshooting, Computer Equipment, Information Technology, Performance Monitor, Servicenow - **Published:** May 16, 2026 - **Apply:** https://www.juju.com/job/00000000fzmi21 ## About the Role Desktop, Windows 10, Troubleshooting, Active directory, Customer service, Technical support, Office 365, Servicenow, Hardware, Imaging, MDM, Support, Phone support, mobile device management, printer servers Additional Skills & Qualifications * Bachelor's degree in Computer Science, MIS or OR a significant equivalent experience * Minimum of 2 years of relevant technology support experience * Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools * Demonstrates strong customer service skills and excellent oral and written communication ability. Includes exemplifying a professional image that supports the vision of future service and the ability to provide multi-channel support in a rapidly changing technology environment. * Demonstrated analytical and problem-solving abilities including sound judgment/decision-making skills * High degree of initiative and motivation including willingness to seize opportunities to identify, help drive and implement process/service improvement and innovation * Strong attention to detail including proficiency in clear and understandable ticket documentation * Ability to diffuse/resolve escalations, resolve complex issues ## Description Provide a client of TEKsystems network office with a dedicated technology consultation and expertise that will ensure maximum value of technology investment is achieved. Key to this role is building trusting relationships with client end-users that empower them to achieve their operational goals. Leveraging sound judgement and decision making, this self-starter must be able to prioritize engagements with network office leadership and client stakeholder groups. Responsible for ensuring optimal technology configuration and driving technical product adoption by becoming a trusted advisor to field leaders and end-users and fostering success through championing the clients' goals. * Leverage sound judgement and decision making to advance the technology transformation priorities of corporate office and local network office. * Uses knowledge of computers, mobile device, hardware, software configurations, operating systems, and LAN to resolve technical issues and provide implementation support * Provides technical support in a fast paced, high-pressure environment while multi-tasking (e.g. rebuilding a computer and working on a networking issue) and or reprioritizing efforts as needed * Communicates with management on potentially volatile situations. Takes responsibility and ownership of the issue * Learns and applies customer and engineering best practices to support software/hardware solution to drive high availability to meet/exceed customer expectations * Escalates and works with various corporate headquarters technical support specialists, software/hardware companies in issue resolution * Frequently travels to local offices within region to provide technical solutions to business issues * Continues to increase level of proficiency and expertise in the complex computer hardware and software technologies through continuous education, advanced training, and study * Leverages subject matter expertise to instruct local office technology clients on optimal technology utilization both in-person and virtually * Advocate for technology needs of end users, proactive monitoring of technology related business issues, and support cross-team engagement for resolutions of issues * Develop relationships with Development, Infrastructure, Product, and other Application Support stakeholders to deliver and improve effectiveness and efficiency * Contributes to process/service improvement ideas to enhance the client experience, partnering with more experienced team members for guidance where needed * Vendor management of 3rd party technology solutions provider and implementations * Project management of local technology implementations and upgrades, to include the communication and feedback to local and corporate leadership ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Robots are coming into the wild! 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