> Markdown version of [/jobs/ext/1871286-enterprise-architect-onsite-lead-agentic-ivr-banking](https://www.wearedevelopers.com/jobs/ext/1871286-enterprise-architect-onsite-lead-agentic-ivr-banking). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Enterprise Architect Onsite Lead - Agentic IVR Banking

- **Company:** 17918
- **Location:** Broughton, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Machine Learning, PCI Data Security Standards, Amazon Connect, Google Cloud, Chatbots, Genesys, Multi-Agent Systems, Model Validation, Togaf, Virtual Agents
- **Published:** August 1, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/x/42575709/

## About the Role

guardrails (data privacy, auditability, explainability). Oversee delivery teams ensuring quality, performance, and resilience . Key Skills Strong banking domain expertise (retail, lending, payments, contact center) Expertise in Conversational AI / IVR and GCP architecture Knowledge of Agentic AI, RAG, and API-led integrations Exceptional stakeholder engagement and influencing skills Experience 1218+ years in enterprise architecture / solution design Proven experience in onsite client-facing roles in banking programs Hands-on delivery of IVR / Contact Center / Conversational AI transformations Experience with large-scale digital transformation in regulated environments Track record of engaging executive stakeholders and driving CX initiatives Preferred Qualifications Experience working with Tier-1 banks or financial institutions Strong understanding of banking regulations (e.g., data privacy, PCI-DSS, GDPR equivalents) Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon
Connect) Experience in multi-agent orchestration / agentic frameworks Familiarity with AI governance, risk management, and model validation frameworks Certifications Google Cloud Professional Architect (Mandatory/Preferred) Google Professional Machine Learning Engineer Certifications in Conversational AI platforms (Google CES, Dialogflow CX or equivalent) TOGAF / Enterprise Architecture certifications TPBN1_UKTJ



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