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# Infrastructure and Network Manager

- **Company:** Bestway Group
- **Location:** London, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Application Layers, IBM System I, JIRA, Microsoft Azure, Software Documentation, Data Centers, Disaster Recovery, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), Internet Service Provider, Linux Servers, Routing, Cloud Services, TCP/IP, Virtualization Technology, Wide Area Networks, Wi-Fi Technology, Firewalls (Computer Science), Server Operating Systems & Platforms, Vmware
- **Published:** August 1, 2026
- **Apply:** https://www.careerjet.co.uk/job/gbeba3be90cbffc39782824c5b1ce3848b/eaa

## About the Role

* 10+ years in IT Infrastructure management, ideally within a large-scale retail or wholesale environment.
 * Deep knowledge of TCP/IP, Routing, Switching, Firewalls, and Azure Networking (ExpressRoute/VPN).
 * Proficiency in Windows/Linux Server management and Virtualization (VMware/Hyper-V). Familiarity with AS/400 (iSeries) connectivity is a significant advantage.
 * Hands-on experience with Microsoft Azure (IaaS and PaaS).
 * Proven ability to manage technical teams and handle high-pressure incident response. Investigate incidents and problems, perform root cause analysis, and support service restoration in line with agreed service levels and major incident processes
 * Strong communication skills, documentation standards, and the ability to work effectively with technical teams, service desk colleagues, suppliers, and business stakeholders.
 * Familiarity with IT service management disciplines including Jira, SLA management, incident management, problem management, and CAB processes
 * Strong hands-on experience with Active Directory and dependencies e.g. Group Policy, DNS, AD Sites and Services
 * Working style: the role suits a proactive engineer who is comfortable balancing BAU support, platform improvement, project delivery, governance activity, and third-party coordination. The successful candidate should be able to work methodically, document effectively, and contribute to a service culture built around operational ownership, knowledge sharing, and continuous improvement.

## Description

Operational Excellence & Stability

 * Own the day-to-day operations of Bestway's core infrastructure, including Data Centers, LAN/WAN, Wi-Fi, and server environments.
 * Establish and enforce robust SOPs (Standard Operating Procedures) for backups, disaster recovery, patching, and hardware lifecycles.
 * Maintain the critical connectivity between our AS/400 (iSeries) core and our modern application layer.

 * Oversee internal security monitoring and coordinate with external SOC/MDR partners.

Leadership & Vendor Management

 * Lead and mentor the existing Infrastructure and network team
 * Act as the primary point of contact for ISPs, hardware vendors, and Managed Service Providers (MSPs).
 * Budget management for infrastructure spend and hardware procurement.


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