> Markdown version of [/jobs/ext/1871312-support-engineer-i-uk](https://www.wearedevelopers.com/jobs/ext/1871312-support-engineer-i-uk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer I - UK - **Company:** Extrahop - **Location:** UK (Remote available) - **Experience:** Expert - **Salary:** £30,000.0 - £35,000.0 - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Data Analysis, CompTIA Network+, CompTIA Security+, Cyber Security, Firmware, Issue Tracking Systems, Intrusion Detection Systems, OSI Models, Network Architecture, Npm(Software) - **Published:** August 1, 2026 - **Apply:** https://www.workingnomads.com/job/go/1765173/ ## About the Role * Two years of experience in B2B Technical Support -this is not an entry-level position. * In-depth knowledge of the OSI Model. * Understanding of network infrastructure routing and switching concepts. * Excellent customer service, organizational, and documentation skills. * Work cooperatively with others within the organization and other cross-functional stakeholders. * Work well in fast-paced, high-stress environments. * Has predictable, reliable attendance. Preferred Qualifications * Experience with Unix/Linux-based operating systems. * An understanding of cybersecurity concepts, terminology and tools * Javascript familiarity and comfort. * Certifications in networking or infrastructure (like CompTIA Network+). * Certifications in Cyber Security (like CompTia Security+) ## Description We are looking for a Global Support Engineer I who can support a remote-first, flexible shift schedule. This is a growth role-you will advance your career as a support engineering professional while simultaneously increasing your knowledge and hands-on experience with networking infrastructure as a service. You will regularly support interesting and challenging technical matters and questions and bring clarity to our customers as they leverage our tools to secure their networks in an ever-changing security threat landscape., As a member of the Global Support Engineering team, you will work with customers to resolve technical issues with our product(s) using a variety of internal resources and provide data analysis to understand and troubleshoot systems. Your day-to-day responsibilities could include any of the following: * Provide hardware and firmware deployment support for our appliances. * Actively participate in Knowledge Centered Services (KCS) by learning from documented knowledge and contributing to discussions. * Engage in troubleshooting activities, following guidance and existing documentation. * Assist with the initial stages of ticket handling and escalate when necessary. * Work collaboratively with more experienced engineers and cross functional teams to gain deeper insights into complex issues. * Assist customers with configuration of network infrastructure, virtualization, and third-party integrations. * Assist customers with hardware support and replacement. * Utilize a ticketing system to update, communicate, and move work items to completion. * Act as the single point of contact for customer questions and concerns. * Communicate with customers in a highly professional manner via various channels including phone, ticketing system, and video conferencing. * Pair your existing knowledge with a continuous learning mindset to elevate your service to our customers while being a force-multiplier to your colleagues. * Attend regular "in-office" meetings (limited to no more than monthly) and annual in-office training sessions ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [What Makes Open Source Work: Licensing and Beyond](https://www.wearedevelopers.com/videos/1416-what-makes-open-source-work-licensing-and-beyond) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking)