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# Incident Advisor

- **Company:** RAC Motoring Services
- **Location:** Walsall, UK
- **Salary:** £12,698.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft PowerPoint
- **Published:** August 1, 2026
- **Apply:** https://www.careerjet.co.uk/job/gb9dacaec290730d8c76be6d3f3b88f20e/eaa

## About the Role

* Proven experience within a Contact Centre in a similar industry
 * Strong attention to detail and ability to meet deadlines.
 * Excellent keyboard and IT skills (Word, Excel, PowerPoint).
 * Confident telephone manner and interpersonal skills.
 * Assertiveness and professionalism in handling customer interactions.

## Description

Join the RAC Team as an Incident Advisor - DAFaid Control Centre
We're excited to offer a PART TIME position for an Incident Advisor to join our dedicated DAFaid Control Centre at our iconic Bescot office in Walsall.
This role is offered on a 6-month Fixed-Term Contract
(please only apply if you are looking for part-time)
About the Role
As an Incident Advisor, you'll be at the heart of our customer service operations, ensuring the smooth day-to-day running of the DAFaid Contact Centre. You'll deliver exceptional service with a proactive and positive attitude, consistently meeting customer needs and striving to exceed expectations.
This is a fantastic opportunity to make a real impact in a fast-paced, customer-focused environment.
Annual Salary: £12,698.40
Available Shifts

 * 17:00 - 22:00 (across Monday-Sunday on a '4 on-4 off' basis), * Deliver outstanding customer service via telephone, ensuring a responsive and high-quality experience.
 * Manage workloads effectively, showing initiative and attention to detail.
 * Work both independently and collaboratively to maintain service excellence.
 * Communicate confidently with internal and external stakeholders at all levels.


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