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# SERVICE DESK LEAD L1

- **Company:** Wipro Limited
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $45,000.0 - $121,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Computing Platforms, Microsoft Azure, Bash Shell, Networking Basics, Windows PowerShell, Software Deployment, Software Engineering, Scripting, Microsoft InTune, Computer Equipment, Deployment Automation, Casper Suite
- **Published:** May 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9671b20a543bd20e

## About the Role

Do you have experience in macOS?, * Experience: 2-3 years of dedicated experience in MDM administration combined with strong desktop support exposure.

 * Software Mastery: In-depth technical knowledge of both Apple macOS and Microsoft Windows 10/11.
 * Platform Expertise:
*

 + Jamf for Mac
 + Intune for Windows
 * Hardware Diagnostics: Strong ability to troubleshoot, repair, and upgrade laptop and desktop hardware.
 * Scripting Basics: Ability to use Bash, Zsh, or PowerShell to automate basic setup tasks., + Jamf 100 (Jamf Certified Associate) is preferred.
 + Microsoft Fundamentals (e.g., MS-900 or similar foundational Microsoft 365 or Azure credentials) is required.
 + Bonus: Associate-level credentials like the Microsoft MD-102 Endpoint Administrator are highly preferred., Mandatory Skills: Desktop Support .

Experience: 3-5 Years .

## Description

* MDM & Endpoint Engineering: Build deployment profiles, package applications, and manage automated OS patching.
 * Physical Field Support: Act as the primary on-site technician to resolve hardware, software, and peripheral issues directly at user desks.
 * Zero-Touch Deployment: Maintain automated deployment workflows via Apple Business Manager and Microsoft Autopilot for seamless employee onboarding.
 * Tier 2/3 Escalations: Serve as the senior technical resource for complex OS, network, or software issues escalated by the helpdesk.
 * Local Infrastructure: Maintain physical office technology including conference room AV setups, printers, and basic networking hardware.


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