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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems Specialist | Hospitality - **Company:** Gecko Hospitality© - **Location:** Livingston, NJ, United States - **Experience:** Experienced - **Salary:** $70,000.0 - $90,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Basic Access Authentication, Microsoft Online Services, Business Software, Information Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Email Filtering, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Network Administration, Remote Access Technology, Remote Desktop Services, Remote Service Software, Microsoft SharePoint, TCP/IP, Computer Networking Systems, Reliability of Systems, Information Technology - **Published:** May 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7d16f584341ac1a1 ## About the Role Do you have experience in Windows?, * 3+ years in a direct IT support role (Help Desk, Desktop Support, Technical Support, Service Desk, Systems Support Analyst) * Experience supporting remote users and multiple locations * Proficient in Microsoft Windows, SharePoint, Office 365, and Microsoft Teams * Strong troubleshooting skills across hardware, software, and network environments * Familiarity with ticketing systems and remote access tools * Ability to manage vendor escalations and follow through to resolution * Strong written and verbal communication skills Preferred Qualifications * POS support experience * CompTIA A+ and Network+ certifications * Microsoft certifications * Experience in Microsoft Cloud Environments * Prior experience with basic network administration * Experience in restaurant or hospitality IT environments * Use in AI and automation ## Description The Information Systems Specialist provides first-level and operational IT support across corporate offices, remote users, restaurants, and hotel locations. This role is responsible for maintaining system reliability, supporting POS and business applications, assisting with network administration, coordinating vendor escalations, and ensuring end users receive responsive and professional technical support., End-User & First-Level Support * Provide first-level support for all NJ office staff, remote users, restaurant and hotel Management * Troubleshoot hardware, software, printer, and peripheral issues * Provide POS support and troubleshooting (Aloha, Oracle Simphony experience a plus) * Support Digital Menu Boards (DMBs), MFP printers, time clocks, and GM laptops * Perform malware remediation and guide users on security best practices * Complete new user setups including hardware provisioning, software installation, account configuration, and permissions * Assist with password resets, account unlocks, and basic access management Restaurant & Hotel Operational Support * Respond to incoming support requests and escalations from restaurants, hotels, and associated support partners * Provide on-site support as needed for maintenance, projects, and operational troubleshooting * Manage and track escalations with third-party vendors to resolution Systems & Application Support * Become proficient in vendor and POS-specific applications including Crunchtime, Oracle Simphony, and WeConnect * Assist with Crunchtime programming and reporting * Serve as secondary administrator for WeConnect Network & Infrastructure Support * Assist Network Manager with basic network administration tasks * Support network backups and recovery processes * Perform password resets and account creation within network systems * Demonstrate understanding of TCP/IP, DHCP, DNS, VPNs, and general network troubleshooting * Assist with Spectrum phone system administration * Administer Verizon mobile devices (cell phones and data plans) * Experience with Meraki administration Security & Email Administration * Experience with Meraki administration * Manage Barracuda spam filter administration (whitelisting, blocking, filtering rules) * Perform malware remediation for end users * Maintain awareness of system security best practices Office & Asset Management * Manage office printer support and supplies; coordinate ordering of ink and hardware through vendors such as CDW * Maintain and track technology inventory and spare equipment * Coordinate occasional off-site trips (Staples, UPS, etc.) for equipment shipping or urgent supply needs Collaboration & Documentation * Utilize ticketing systems and remote support tools (SuperOps, Splashtop, Remote Desktop) * Maintain strong documentation for processes, incidents, and resolutions * Participate in meetings with staff and external vendors * Perform additional duties and special projects as assigned by management ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WeAreDevelopers LIVE - Did AI or JS break the web?, Finding gems in the days of AI and One thing developers really need to know ](https://www.wearedevelopers.com/videos/1352-wearedevelopers-live-did-ai-or-js-break-the-web-finding-gems-in-the-days-of-ai-and-one-thing-developers-really-need-to-know) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [The Golden Age of Email: Owning the Inbox in the Age of AI](https://www.wearedevelopers.com/videos/100128-the-golden-age-of-email-owning-the-inbox-in-the-age-of-ai) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)