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# IT-Service Desk Agent 2nd Level Support in Dresden

- **Company:** DIS AG
- **Location:** Dresden, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Software Engineering, Virtualization Technology, Backend
- **Published:** August 1, 2026
- **Apply:** https://www.adzuna.de/details/5822407690

## About the Role

* Abgeschlossene technische Berufsausbildung oder vergleichbare Qualifikation
 * Wünschenswert sind ITIL Basis-Kenntnisse
 * Fundierte Kenntnisse im Bereich Virtualisierungen
 * Hard- und Softwarekenntnisse im Bereich Backend Systeme
 * Fachwissen in den Bereichen Microsoft Office 365, Exchange, Zertifikatsdienste
 * Kundenorientierung sowie Kommunikationsstärke
 * Mindestens ein C1-Sprachniveau in Deutsch

## Description

* Annahme, Analyse, Qualifikation sowie Dokumentation von technischen Anfragen sowie Störungsmeldungen
 * Durchführung von Fernwartungen und anderen Remoteservices
 * 2nd-Level-Support und Incidentbearbeitung
 * Weiterleitung nicht lösbarer Incidents an nachgelagerte Supportgruppen
 * Überwachung der termingerechten Incidentbearbeitung


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