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# First Level Support

- **Company:** DIS AG
- **Location:** Karlsruhe, Germany
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Systems Integration, Operational Systems
- **Published:** August 1, 2026
- **Apply:** https://www.adzuna.de/details/5822407496

## About the Role

Sie sind ein kommunikativer Mensch und haben Spaß an der Interaktion mit Arbeitskollegen und Kunden?, * Abgeschlossene IT-Ausbildung bspw. Fachinformatiker für Systemintegration oder vergleichbare Erfahrung

 * Erste Berufserfahrung im Support von Vorteil
 * Idealerweise Kenntnisse in den aktuellen Betriebssystemen
 * Sehr gute Kommunikationsfähigkeiten in Wort und Schrift
 * Begeisterung für IT und neue Technologien

## Description

* Aufnahme, Analyse und Bearbeitung von Benutzeranfragen sowie der Klassifizierung und der Weiterleitung an die Fachabteilungen
 * Erstellung und Bearbeitung von Incidents
 * Fehleranalyse und Störungsbeseitigung
 * Ticketeskalation an den 2nd Level Support
 * Pflege des Ticket-Systems und Erweiterung der Wissensdatenbank


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