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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Product Solutions Expert (Technical Support Engineering - **Company:** Eightfold, Inc. - **Location:** Santa Clara, CA, United States - **Experience:** Experienced - **Salary:** $150,000.0 - $190,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Applicant Tracking Systems, Microsoft Azure, Software as a Service, Human Resources Information System (HRIS), JSON, Python (Programming Language), SQL Databases, Systems Integration, Extensible Markup Language (XML), Scripting, Information Technology, Restful APIs - **Published:** July 31, 2026 - **Apply:** https://www.careerbuilder.com/job-details/manager-product-solutions-expert-technical-support-engineering-santa-clara-ca--02f51464-1116-4dc1-8232-bacc2b4480dd ## About the Role * Hands-on experience in managing a team of 5-10 people. * 10+ years of experience in product implementation, technical consulting, or solution architecture, with at least 2-3 years in a leadership or team management role. * Strong technical background in designing and implementing integrations using REST APIs, JSON, SQL, XML, and Python. * Must be legally authorized to work in the United States without employer sponsorship * Experience leading enterprise SaaS implementations in a customer-facing role. * Ability to coach and mentor team members on technical, functional, and client-facing skills. * Exceptional project oversight, stakeholder management, and escalation handling abilities. * Ability to thrive in ambiguity, drive outcomes, and lead change in a fast-paced, high-growth environment. * Excellent communication skills, including executive presence, negotiation, and structured problem-solving. * Degree in Computer Science, Engineering, or related field preferred. * Big 4 consulting or enterprise transformation experience is a strong plus., Amazon Web Services (AWS), Application Programming Interface (API), Architectural Design, Artificial Intelligence (AI), Best Practices, Capacity and Performance Management, Coaching, Communication Skills, Computer Science, Consulting, Cross-Functional, Customer Relations, Customer Satisfaction, Customer Support/Service, Enterprise Sales, Equal Employment Opportunity (EEO), Fortune 500 Customers, Funding, Government, HRIS/HRMS, JSON, Leadership, Management Consulting, Mentoring, Microsoft Windows Azure, Negotiation Skills, Onboarding, Performance Analysis, Performance Metrics, Problem Solving Skills, Process Improvement, Project Tracking, Prototyping, Python Programming/Scripting Language, REST (Representational State Transfer), Resolve Customer Issues, SQL (Structured Query Language), Software Agents, Software as a Service (SaaS), Strategic Accounts, Talent Platform, Team Lead/Manager, Technical Consulting, Technical Support, Technical/Engineering Design, Time Management, XML (EXtensible ## Description The Manager, Product Solution Expert will lead a team of high-performing Product Solutions Experts, overseeing delivery excellence, solution design, and customer satisfaction across some of our most strategic enterprise accounts. You will play a critical role in scaling delivery, mentoring talent, and shaping how Eightfold's products are deployed globally., * Manage a team of Product Solutions Experts responsible for delivering implementations and ongoing technical support for enterprise clients. * Oversee project delivery across accounts to ensure technical excellence, timely execution, and customer satisfaction. * Provide strategic guidance to team members on complex solutioning, integrations, and customer engagement. * Serve as an escalation point for key customer challenges and collaborate cross-functionally to drive resolution. * Partner with Customer Advisors, PMs, and Engineering to align on customer goals, roadmap, and delivery plans. * Review and improve solution design, architecture, and integration approaches across ATS, HRIS, and third-party systems. * Build best practices, reusable assets, and standardized processes to improve delivery efficiency and quality. * Mentor and upskill team members in technical areas (e.g., APIs, SQL, Python), customer management, and consulting skills. * Contribute to the evolution of AI interview and functional round delivery frameworks. * Track team performance metrics, capacity planning, and support hiring and onboarding efforts. * Represent the PSE function in leadership forums, sharing insights from the field and shaping product and process improvements. ## Related Videos - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [JavaScript? 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