> Markdown version of [/jobs/ext/1880598-implementation-specialist](https://www.wearedevelopers.com/jobs/ext/1880598-implementation-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Specialist - **Company:** ALAYA CARE LLC - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $74,000.0 - $99,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Artificial Intelligence, Confluence, JIRA, Software as a Service, Collaborative Software, Hubspot, Zendesk - **Published:** August 1, 2026 - **Apply:** https://alayacare.com/open-positions?gh_jid=8662175002 ## About the Role * 3-5 years of experience, including 3+ years working in SaaS, ideally on complex implementation projects. * 2+ years in a customer-facing role, with a track record of building strong, collaborative relationships. * Strong training and facilitation skills, with an understanding of adult learning styles. * Excellent organizational and time-management skills, with strong attention to detail. * Clear and confident communication skills, both written and verbal. * A proactive, self-starting mindset with strong analytical skills and the ability to think creatively. * Ability to manage multiple projects and priorities simultaneously in a fast-paced environment. * Solution-focused approach with creative problem-solving techniques. * Experience with project and collaboration tools such as Mavenlink, Confluence, HubSpot, Jira, and Zendesk (or similar). * Comfort working both independently and as part of a cross-functional team. * Bachelor's degree or equivalent combination of education and experience. * Willingness and ability to travel as required. ## Description As a Senior Implementation Specialist, you will lead the delivery phase of complex AlayaCare Cloud implementations, acting as a trusted expert and advisor for our customers. You will own key workstreams, guide customers through configuration, training, and testing, and help ensure strong adoption and measurable success. Your SaaS implementation experience and ability to build relationships will be critical to turning new customers into long-term AlayaCare advocates. In this role you will be focused on AlayaCare customers located in the United States. What You'll Do * Lead the Delivery phase of customer implementations, taking over from Consulting after Discovery and ensuring a smooth, well-coordinated handoff. * Partner with Professional Services Consultants and customers to identify risks, define mitigation strategies, and build project plans aligned to customer processes, goals, and desired outcomes. * Manage project execution by tracking progress, maintaining clear scope across deliverables, and keeping plans current with relevant product updates and release notes. * Design and deliver customer-specific training programs that drive product adoption, including on-site and remote sessions for trainers and end users using effective adult learning practices. * Support customer enablement through AlayaCare University by facilitating setup, monitoring engagement and course completion, and responding to learner questions. * Lead workflow reviews and provide implementation guidance by applying your knowledge of the AlayaCare platform and each customer's business needs. * Drive strong implementation outcomes through product adoption, user engagement, and high customer satisfaction across Delivery activities. * Build and share expertise in specific products, markets, or best practices, and contribute to team upskilling in your areas of specialization. * Maintain compliance with internal processes and procedures, support other implementation-related responsibilities as needed, and travel when required for on-site customer work., Lead client implementations by developing project plans, configuring solutions, delivering training and onboarding, conducting meetings and demos, documenting SOPs and workflows, analyzing data, and providing customer insights and recommendations to ensure timely, on-budget successful deployments. Top Skills: ExcelMicrosoft WordPowerPoint First American Title Implementation Specialist 5 Days Ago Remote California, USA 74K-99K Annually Senior level 74K-99K Annually Senior level Insurance * Real Estate Lead client implementations by developing project plans, configuring solutions, delivering training and onboarding, conducting meetings and demos, documenting SOPs/workflows, analyzing data, identifying trends, and collaborating with internal teams to ensure on-time, within-budget customer success. Top Skills: ExcelMicrosoft PowerpointMicrosoft Word Plenful Implementation Specialist 8 Days Ago Remote USA Senior level Senior level Artificial Intelligence * Healthtech Lead technical implementations and configuration for new customers, provide omnichannel support and documentation, engage customers to gather requirements and feedback, collaborate with Account Management, Sales, Product, and Engineering to drive successful deployments and expansions, and help refine implementation processes to accelerate customer value. Top Skills: APIsFhirHl7JSONPythonSQLXMLYaml What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. Key Facts About Colorado Tech * Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey) * Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3 * Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech * Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook) * Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures * Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Behind the Curtain: How Recruiters Shortlist Devs in an AI-Driven Market and How You Stand Out](https://www.wearedevelopers.com/videos/100229-behind-the-curtain-how-recruiters-shortlist-devs-in-an-ai-driven-market-and-how-you-stand-out) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)