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# Product Support Engineer (PSP)

- **Company:** Veeco Instruments Inc.
- **Location:** Horsham, PA, United States
- **Experience:** Experienced
- **Salary:** $78,597.0 - $115,275.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Data Analysis, Reliability of Systems, Process Control Systems
- **Published:** August 1, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17775204?backUrl=%2Fcareer%2F17775204%2FProduct-Support-Engineer-Psp-Pennsylvania-Horsham

## About the Role

Associate degree in a technical field plus 7+ years in semiconductor equipment field service/support; OR Bachelor's with 5+ years; OR Master's with 3+ years; Equivalent experience in lieu of degree will be considered; however a minimum of High School Diploma or equivalent is required.
*
Proven experience supporting high-tech capital equipment with integrated mechanical and electrical systems.

KNOWLEDGE, SKILLS & ABILITIES
*
In-depth understanding of semiconductor wet process systems (clean, strip, etch, liftoff).
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Skilled at structured troubleshooting and failure recovery planning.
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Strong communication and customer interaction skills, including executive-level updates.
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Ability to analyze data for root cause identification and recommend sustainable corrective actions.
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Familiarity with process control systems and equipment automation in high-volume semiconductor manufacturing.
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Flexibility to travel up to 30% (domestic and international) for strategic customer escalations, installations, and NPI support.

## Description

Veeco's Precision Surface Processing (PSP) division drives the advanced wet cleaning and etch solutions that enable today's semiconductor packaging breakthroughs-from heterogeneous integration to AI-ready devices. As a TechnicalProduct Support Engineer, you'll be the escalation point that keeps PSP systems running at peak performance for world-leading semiconductor manufacturers. Your work combines deep technical problem-solving, customer interface, and collaboration with engineering teams to influence both current product quality and future design improvements., *
Own resolution of complex technical escalations from the field-diagnosing root cause and coordinating factory resources to deliver timely solutions.
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Lead troubleshooting of mechanical, electrical, and process issues across PSP wet process platforms, ensuring system reliability and minimal customer downtime.
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Provide expert technical support to field service teams and customers during installations, upgrades, and NPI deployments.
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Assist on failure analysis for returned components and systemic issues; document field findings and partner with engineering on corrective actions.
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Assist in creation and maintaining technical documentation, including troubleshooting guides, service advisories, and training content for global service teams.
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Act as factory liaison during engineering design reviews and cross-functional meetings, representing customer feedback and serviceability requirements.
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Support new product introduction (NPI) by assisting with pre-release testing, evaluative feedback, and training to prepare field adoption.
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Maintain compliance with Veeco's safety protocols and customer EHS standards.


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