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# BOS Duty Manager Operations Control Center

- **Company:** Swissport Usa, Inc.
- **Location:** Boston, MA, United States
- **Experience:** Starter
- **Salary:** $70,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Information Technology
- **Published:** August 1, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2900371264-2

## About the Role

* Bachelor's or Associate's degree a plus, but not required
 * Operation's management aptitude
 * Able to think critically and problem solve
 * Team Player
 * Problem solver
 * Leadership qualities
 * Able to make difficult decisions while under pressure
 * Integrity, commitment to excellence and service oriented
 * Able to hold self and others accountable
 * Able to learn different skillsets and computer systems
 * Willing to be cross functional
 * Able to multitask
 * Safety mindset
 * Compliance mindset
 * Results driven
 * Excellent communication skills (written and verbal)
 * Proficient in Microsoft Excel and Word applications
 * Excels working in a fast-paced environment
 * 1 to 3 years' experience in airport operations environment
 * Flexible schedule including weekends, holidays and evenings
 * Understanding of ramp operations
 * Commitment to continuous improvement
 * Self-motivated and able to work independently
 * Attentive to detail and numerate
 * Able to follow processes and procedures and apply flexible approach when required

## Description

The Operations Control Center (OCC) Duty Manager is the central point of communication for the daily operation and the operational decision maker for a given shift. The OCC Duty Manager tracks aircraft movement of our customers and communicates the movements to the operating departments; logs daily flight activity; Solves problems; Proactively manages the operation to include manpower; Ensures the operation is conducted in accordance with Swissport safety regulations and SOP; and communicates to both internal and external customers in a timely and professional fashion.

The pay for this role is $70,000 - $75,000/yearly

Your activities

 * Coordinate daily flight activity between all Operating Departments at BOS.
 * Communicate all daily flight schedule changes to all affected Operation Departments and reallocate resources to facilitate on-time departures.
 * Ensure all Swissport controllable services are completed for an on-time departure.
 * Communicate with all levels of management, operating departments, customers and other agents in a timely and accurate manner.
 * Proactively manages the operation
 * Performs administrative duties related to the operation
 * Ensure daily flight activity logs are accurate for proper invoicing.
 * Makes operational decisions
 * Optimize the use of the ramp staff for flight activity coverage.
 * works with other team members to solve problems and make decisions
 * Other duties as assigned


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