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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer / End User Computing Engineer - **Company:** Net2Source - **Location:** Issaquah, WA, United States - **Experience:** Expert - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Macintosh Computers, Apple Mac Systems, Collaborative Software, Cyber Security, Information Systems, Computer Networks, Computer Engineering, Data Security, Software Design Documents, Information Technology Operations, Microsoft Software, Server Administration, Service Pack, Software Engineering, System Testing, User Environment Management, Office365, Information Technology, Operational Systems - **Published:** August 2, 2026 - **Apply:** https://www.careerbuilder.com/job-details/it-support-engineer-end-user-computing-issaquah-wa--90558342-845f-4774-ae80-f2f3b385f105 ## About the Role * 8-10 years of professional IT support experience. * Extensive experience supporting End User Computing (EUC) environments. * Strong knowledge of Windows PCs and Apple Mac systems. * Experience supporting Microsoft 365 applications and services. * Experience with Microsoft Teams Rooms (MTR) and conference room technologies. * Experience with networking, network patching, and smart hands support. * Strong troubleshooting and problem-solving skills. * Excellent customer service and communication skills. * Experience performing Level 2 Help Desk support. * Ability to document technical procedures and operational processes. Preferred Qualifications * Experience supporting Operational Technology (OT) networks. * Experience supporting enterprise collaboration technologies. * Experience working in enterprise IT operations. * Experience improving IT operational processes and service delivery. Experience & Knowledge * Deep professional expertise in IT operations and maintenance. * Strong understanding of IT operational processes, methodologies, and best practices. * Ability to integrate analysis, development, testing, and implementation activities. * Ability to provide technical leadership and guidance to colleagues and customers. * Strong professional judgment and analytical problem-solving skills. * Experience improving existing IT processes and operational approaches., Analysis Skills, Apple Macs, Audiovisual, Best Practices, Coaching, Communication Skills, Computer Engineering, Computer Networks, Continuous Improvement, Cross-Functional, Customer Support/Service, Design Document, Diversity, Help Desk, Identify Issues, Industry/Trade Analysis, Information Technology & Information Systems, Information/Data Security (InfoSec), Microsoft Product Family, Microsoft Windows Operating System, Microsoft Windows System Administration, On Site Support, Operational Improvement, Operational Strategy, Operational Support, Operations Processes, Problem Solving Skills, Procedure Implementation, Process Improvement, Service Delivery, Software Administration, Software Patches, System Test, Technical Leadership, Technical Support, Technical Writing, Test Plan/Schedule ## Description We are seeking a Senior IT Support Engineer / End User Computing Engineer to provide onsite IT support in a service bar/genius bar environment. This role will directly support end users by providing hands-on technical assistance across end user computing, networking, conference room technologies, and IT operations., The ideal candidate will have strong experience supporting Windows and Mac environments, Microsoft 365, networking, audio-visual technologies, and IT service operations while delivering exceptional customer support., * Provide onsite service bar/genius bar support for end users. * Support End User Computing (EUC) hardware and software issues. * Troubleshoot and support Windows PCs and Apple Mac systems. * Perform network patching and provide smart hands support for infrastructure teams. * Support audio-visual equipment, conference rooms, and Microsoft Teams Rooms (MTR). * Perform IT operations and maintenance activities according to approved procedures, guidelines, and standards. * Support customization and facilitate IT operations and maintenance processes. * Implement programs and procedures for safeguarding data, information security, and safety. * Execute and organize relevant system testing activities. * Design and document new and existing IT operational processes. * Develop service levels to fulfill business requirements. * Perform Level 2 Help Desk activities, including user support, coaching, and training. * Troubleshoot hardware, software, networking, and collaboration technology issues. * Collaborate with cross-functional IT teams to resolve technical issues and improve service delivery. * Continuously improve IT processes and operational efficiency. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [What's (new) with Spring Boot and Containers?](https://www.wearedevelopers.com/videos/1514-what-s-new-with-spring-boot-and-containers) - [Web-based Information Visualization](https://www.wearedevelopers.com/videos/84-web-based-information-visualization) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)