> Markdown version of [/jobs/ext/1884433-integration-support-analyst](https://www.wearedevelopers.com/jobs/ext/1884433-integration-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Integration Support Analyst - **Company:** Supply Chain Solutions - **Location:** Grand Rapids, MI, United States - **Experience:** Experienced - **Salary:** $112,875.0 - $165,550.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Microsoft Azure, Microsoft Outlook, Data Infrastructure, Extract Transform Load (ETL), Data Mapping, Electronic Data Interchange (EDI), Information Technology Operations, MySQL, SAP (Applications), SAP Materials Management, Microsoft SharePoint, SQL Databases, Data Streaming, Data Logging, File Transfer Protocol (FTP), Microsoft Power Automate, Informatica Powercenter, Office365, Boomi, Zapier, Information Technology, Data Management, 3-tier Architectures, Mulesoft - **Published:** August 1, 2026 - **Apply:** https://www.careerjet.com/jobad/us3cf550f5f84c089737cdbd3425425f65 ## About the Role * Education: Associate's or Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or related field. (Equivalent experience also considered.) * Experience: 3+ years in application/integration support, systems support, or IT operations (iPaaS experience strongly preferred). * Strong troubleshooting and problem-solving skills (able to isolate whether issues are data-related, mapping-related, platform-related, credential/access, vendor/client-side, or network-related). * Service mindset and clear communicator (written and verbal)-focused on client satisfaction and proactive status updates. * Organized, detail-oriented, and comfortable working tickets with prioritization and follow-through. * Experience supporting workflow-based data movement (ex: Power Automate, SharePoint/Lists/Fabric-style solutions). * Willingness to participate in an on-call rotation for after-hours integration issues as needed. Desired Qualifications * Experience with Boomi and/or Ramp (or similar platforms like MuleSoft, Workato, Azure Logic Apps, Informatica, etc.). * Exposure to EDI, APIs, SFTP/file exchanges, transformations, and integration monitoring. * Familiarity with SQL/MySQL and/or Azure-hosted data environments. * Previous exposure to logistics, warehousing, or similar environments. ## Description Are you passionate about data quality, continuous improvement, and supporting and building dependable connections between systems that keep operations-and clients-running smoothly? We're seeking an Integration and Automation Specialist who will own Tier 1 and Tier 2 integration support, help maintain and enhance our integration platforms, and ensure our internal and external clients experience reliable, well-supported integrations. What You'll Do * Provide Tier 1 and 2 support for integration-related incidents and requests (internal and external), including triage, troubleshooting, stakeholder communication, and resolution. * Provide Tier 1 and 2 Support for workflow-based data movement (ex: Power Automate, SharePoint/Lists/Fabric-style solutions). * Provide Tier 1 and 2 Support for Microsoft 365 applications (SharePoint, Teams, Outlook) * Provide Tier 1 and 2 Support for SQL/MySQL and/or Azure-hosted data environments. * Monitor and support daily operations of our integration platforms, including Boomi and Ramp (job monitoring, failure handling, reprocessing, alerting, and basic configuration support). * Perform light development and mapping changes (data mapping/transformations, field updates, basic workflow adjustments) with a focus on stability, testing, and minimizing downtime. * Partner with internal teams and external clients/vendors to troubleshoot end-to-end issues across a variety of integration types (iPaaS, API, file-based, and workflow automation). * Maintain and improve integration documentation and visibility (integration inventory, data flows, owners, dependencies, runbooks, and escalation paths). * Help drive standardization and continuous improvement for integrations (error handling, notifications, naming conventions, logging, and release/change practices). * Support planned initiatives, including migrating existing client integrations from Ramp to Boomi as we expand our Boomi footprint. * Escalate complex Tier 3 issues to Andrew Griffith while ensuring strong ownership, clean handoffs, and complete context., The SAP Materials MM/PP Functional Business Analyst will be responsible for project implementation and production support in the areas of SAP Materials Management/Production Planni… + 16 hours ago ## Related Videos - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [MySQL Protocol Features You Should Be Aware Of](https://www.wearedevelopers.com/videos/100267-mysql-protocol-features-you-should-be-aware-of) - [Get Your Stack Together: Building the Right Recruiting Tech](https://www.wearedevelopers.com/videos/1295-get-your-stack-together-building-the-right-recruiting-tech) - [Create a Programmatic SEO Project Using Next.js and Static Site Generation](https://www.wearedevelopers.com/videos/449-create-a-programmatic-seo-project-using-next-js-and-static-site-generation) - [Coding for Good: Achieving social change with an app](https://www.wearedevelopers.com/videos/1645-coding-for-good-achieving-social-change-with-an-app) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)