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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence - **Company:** Amazon.com, Inc. - **Location:** Dallas, TX, United States - **Experience:** Expert - **Salary:** $131,300.0 - $177,600.0 - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Amazon Elastic Compute Cloud, Amazon S3, Avaya IP Phone 1140e, Microsoft Azure, Cloud Engineering, Customer Interaction Management (Software), Data Cleansing, DevOps, Identity and Access Management, Python (Programming Language), Lex (Software), Salesforce.Com, Web Services, Amazon Connect, Genesys, Prompt Engineering, Amazon Virtual Private Cloud (VPC), Cloudformation, Amazon Relational Database Service, Information Technology, Functional Programming, Restful APIs, Terraform, Amazon Lex, Natural Language Understanding, Cisco - **Published:** August 1, 2026 - **Apply:** https://www.amazon.jobs/en/jobs/10488517/delivery-consultant-connect-and-lex-amazon-connect-center-of-delivery-excellence ## About the Role Possessing a deep understanding of AWS products and services, as a Senior Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project., Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field - 3+ years of experience in cloud architecture and implementation - 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc. - 2+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment - 2+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9), Knowledge of security and compliance standards including HIPAA and GDPR - AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation) - AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred - Experience with automation and scripting (e.g., Terraform, Python) - Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation. ## Description The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle., As an experienced technology professional, you will be responsible for: - Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs - Providing technical guidance and troubleshooting support throughout project delivery - Collaborating with stakeholders to gather requirements and propose effective migration strategies - Acting as a trusted advisor to customers on industry trends and emerging technologies - Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Wardley Maps for Software Developers](https://www.wearedevelopers.com/videos/665-wardley-maps-for-software-developers) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Creating bots with Dialogflow CX](https://www.wearedevelopers.com/videos/587-creating-bots-with-dialogflow-cx) - [The Design and Evolution of C++](https://www.wearedevelopers.com/videos/526-the-design-and-evolution-of-c) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [The Prompt Engineer ✍️](https://www.wearedevelopers.com/magazine/216-the-prompt-engineer) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)