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# Application Support Engineer

- **Company:** BULLPEN CAPITAL
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Amazon Web Services, Cloud Computing, Software Debugging, Github, Python (Programming Language), SQL Databases, Web Applications, Web Application Frameworks, Information Technology, Software Version Control
- **Published:** August 1, 2026
- **Apply:** https://arc.dev/remote-jobs/j/redirect/p8u9amswrp

## About the Role

* Graduation in IT, Computer Science, or any Engineering discipline.
 * 4+ years of hands-on experience in Software/Application support roles.
 * Hands-on skills with SQL Queries, Tables, Joins, etc.
 * Experience in debugging/supporting web applications using at least one popular web framework in Java/Python.
 * Excellent debugging skills, Strong problem-solving skills.
 * Experience with Version Control Systems like Git and GitHub.
 * Must have experience with Incident management and ticketing tools like JIRA.
 * Willingness to work in 24*7 rotational shifts.
 * Excellent client-facing skills along with excellent written and verbal communication skills in English.
 * Good to have prior experience working with cloud infrastructure like AWS.

## Description

* Troubleshoot production issues affecting our operations with a sense of urgency.
 * Provide solutions to client reported issues for various projects.
 * Understand the application flows and processes.
 * Provide clear steps to reproduce an issue for engineering teams when a bug is identified.
 * Conduct root cause analysis (RCA) when needed.
 * Support continuous improvement by identifying recurring issues and coming up with solutions to reduce or eliminate such issues.
 * SLA adherence for keeping applications running in a highly available environment.
 * Should be an excellent team player and should be able to take responsibility for driving tickets to resolution., * Chance to collaborate and work closely with industry veterans (CRO, CTO, CPO, CFO, COO, Head of Legal) in each department, share your insights directly, and influence Ocrolus' business.
 * Best in market compensation, unique perks, flexible benefits, and ESOPs. Along with flexible working hours, and unlimited PTO.


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