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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow Technical Lead - **Company:** AZ State Forty Eight Title Agency LLC - **Location:** Phoenix, AZ, United States (Remote available) - **Experience:** Expert - **Salary:** $112,320.0 - **Contract:** Temporary contract - **Skills:** Application Programming Interfaces (APIs), Agile Methodology, Artificial Intelligence, JIRA, Iterative and Incremental Development, JSON, OpenID, Security Assertion Markup Language (SAML), Single Sign-On, Systems Integration, Scripting, Information Technology, Servicenow - **Published:** July 31, 2026 - **Apply:** https://sunsoftonline.zohorecruit.com/jobs/careers/47272000013793476/ServiceNow-Technical-Lead-Phoenix-AZ-Remote-PT-MT-only-Arizona-State-Agency-Contract-to-Hire?$apply=true&source=CareerSite ## About the Role 5+ years of hands-on ServiceNow experience in a TECHNICAL role (developer, architect, or technical lead), not just using ServiceNow as a ticketing tool., 5+ years ServiceNow in a technical role (developer, architect, or technical lead) - Strong ServiceNow architecture, configuration, workflows, scripting, and platform best practices - Ability to translate business requirements into technical stories and execution plans (must be evident on resume) - Experience overseeing vendor development teams or external technical partners - Strong communication with technical and non-technical stakeholders Preferred: - ServiceNow Public Sector Digital Services (PSDS) - case management, constituent engagement, public-sector workflows - Hands-on with Notifications, Catalog Items, Flow Designer, Integration Hub - Integrations and identity concepts: SSO, OIDC, SAML; API fundamentals: JSON, REST - Government / public-sector / regulated-environment experience - Agile/iterative development experience ## Description Serve as the primary technical owner of a ServiceNow implementation for a state citizen-services portal. Manage the technical backlog, review vendor solutions, provide hands-on configuration and troubleshooting, translate business priorities into technical stories, lead upgrades and releases, and ensure compliance with accessibility, security, and state technology standards., An Arizona state agency is building "AtoZ Arizona," a centralized citizen-services portal on ServiceNow. We are seeking a ServiceNow Technical Lead to serve as the primary technical owner of the platform implementation, working alongside an implementation vendor and overseeing all ServiceNow development and technical decisions. What You Will Do: - Serve as primary technical owner of the ServiceNow implementation, ensuring quality, performance, and scalability - Own and manage the ServiceNow technical backlog in Jira (enhancements, bugs, maintenance, modernization) - Review and validate solution architecture, workflows, and technical decisions from vendor development teams - Provide hands-on configuration/development support to troubleshoot and validate platform behavior - Translate business priorities into technical stories, acceptance criteria, and execution plans - Lead platform upgrade planning, release cycles, and modernization efforts - Ensure compliance with accessibility, security, and state technology standards, 46 Minutes Ago Remote or Hybrid Texas, USA 16-16 Hourly Junior 16-16 Hourly Junior Fintech * Professional Services * Sales * Financial Services Provide empathetic phone and email support to members, assist with onboarding and account setup, handle high-volume inbound calls, document interactions, and collaborate with team members to share best practices. Achieve Customer Service 46 Minutes Ago Remote or Hybrid 18-18 Hourly Junior 18-18 Hourly Junior Fintech * Professional Services * Sales * Financial Services Provide empathetic phone and email support to members for onboarding, account setup, and ongoing inquiries. Listen, troubleshoot, document interactions, collaborate with team, and maintain high call volumes while coaching members toward financial solutions. Navan Event Travel Manager 53 Minutes Ago Easy Apply Remote or Hybrid USA Easy Apply 68K-70K Annually Junior 68K-70K Annually Junior Fintech * Information Technology * Payments * Productivity * Software * Travel * Automation Serve as primary client liaison for Event Travel, providing end-to-end travel support, fare and booking management, program coordination from post-sale to billing, troubleshooting using agent tools, maintaining documentation and SLAs, training on travel platforms, and supporting team leads to maximize revenue and client ROI. Top Skills: AmadeusGoogle WorkspaceExcelMicrosoft PowerpointMicrosoft WordNavan TravelxenNavan/R&M SystemsNdcSabreSlack What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. 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