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# Technical Support Representative

- **Company:** ELWOOD PROFESSIONAL
- **Location:** Los Alamitos, CA, United States
- **Experience:** Experienced
- **Salary:** $83,200.0
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Microsoft Windows, Macintosh Computers, Firmware, LiveChat
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6c38c95c026e1d57

## About the Role

* 2-year minimum Call Center Experience, with technical background with experience printing with both Windows and Mac platforms
 * Great customer relations experience and background
 * Must be able to type a minimum of 40-45 words per minute

We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.

## Description

* Responds promptly to technical questions and issues (telephone, email, and letters) for all company product lines to ensure high customer satisfaction.
 * Responds promptly to escalations received from key customers.
 * Duplicates technical issues as part of investigation and resolution of customer inquiries.
 * Escalates unresolved usability issues as appropriate.
 * Ensures accurate data entry into customer call logs.

 * Participate in the validation of technical bulletins, firmware, drivers, and other updates. * Conducts software driver testing for Macintosh and Windows operating systems.
 * With guidance from Product Specialists, prepare technical content for inclusion in product support documents.
 * Build strong relationships with peers, other departments, and managers to best meet company goals and objectives.
 * Responsible for providing technical/pre-sales support on product lines regarding usability, installation, and configuration to ensure high customer satisfaction, communicating with customers will be via telephone, email response and live-chat, and assisting the product support team by testing software and drivers.
 * Collaborates with/Key Customers include End-User Customers, Outsourced Vendor and Customer Relations.


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