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# L1 Help Desk

- **Company:** Inc. (dci)
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Salary:** $70,000.0 - $110,000.0
- **Contract:** Permanent contract
- **Skills:** Computing Platforms, Bash Shell, Big Data, Python (Programming Language), Microsoft Office, Windows PowerShell, Scripting
- **Published:** August 2, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9069999/l1-help-desk

## About the Role

* 3+ years of experience providing Customer Support
o Preferably on complex software platforms

 * Consistent execution with proactive communication
 * Experience working with analytical software platforms
 * Proficiency in scripting:
o Python, PowerShell, and/or Bash

 * Experience using large-scale data to solve valuable business problems
 * Experience with Microsoft Office Suite
 * High understanding of the business process
 * Experience with Foundry is a plus

## Description

Serve as a Level 1 Help Desk Technician to provide
o Response to technical issues
o Technical support to Data Engineers

 * Gather necessary information and respond to customer inquiries
o Over email and through ticket-based software support desk systems

 * Recreate and diagnose issues reported by the client
 * Triage, track, and correctly route support and user requests across the team
 * Collaborate with engineering and product teams to resolve problems and find solutions
 * Coordinate/manage customer contact for product and user issues across a global user base
 * Ramp up new users on the product platform


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