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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # L1 Support Supervisor - **Company:** The State Of Wyoming - **Location:** Cheyenne, WY, United States - **Experience:** Expert - **Salary:** $61,901.0 - $68,765.0 - **Contract:** Temporary contract - **Skills:** Databases, Issue Tracking Systems, Microsoft Office, Release Management, System Testing, Reliability of Systems, Gsuite - **Published:** August 2, 2026 - **Apply:** https://www.juju.com/job/00000000gl7v5z ## About the Role + Preference will be given to those with previous experience with driver history and driver records systems. + Preference will be given to those with background in driver license system testing and business requirements gathering. + Preference will be given to those who can demonstrate strong computer skills, including database, Google Suite, and Microsoft Office. + Preference will be given to those with legislative/public speaking experience. + Preference may be given to those with supervisory experience within the last five (5) years., Bachelor's Degree (typically in Business), 0-2 years of progressive work experience (typically in Business) with acquired knowledge at the level of a Driver's Services Supervisor I, 3-5 years of progressive work experience (typically in Business) with acquired knowledge at the level of a Driver's Services Supervisor I, + Applicants must pass an FBI fingerprint check. + Successful applicant must have and maintain a valid driver license. + Successful applicant will be subjected to a thorough background investigation. + E-Verify: WYDOT uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities. + A valid Driver's License is required for the position. + Travel expenses are reimbursed according to state policy. + Qualifying eligibility and criteria for the hiring bonus + Temporary employees accepting a full-time position. + Current employees accepting a promotional opportunity - recruitment must have been opened to the public. + One year of service to WYDOT must be completed, failure to complete this requirement will forfeit the hiring incentive, and funds will be recouped from final pay. + Internal candidates would be required to remain in the position for a minimum of one (1) year from their promotion date. ## Description The Wyoming Department of Transportation (WYDOT) is seeking a Driver ServicesL1 Support Program Supervisorlocated in Cheyenne, Wyoming. This position supports WYDOT's mission by providing leadership and oversight to staff engaged in a broad range of Driver Services functions. The L1 Support Program Supervisor is responsible for identifying, analyzing, and resolving complex Driver Services system and operational needs, while coordinating effective communication and collaboration with internal WYDOT programs and external state and partner agencies. The L1 Support Program Supervisor provides expert consultation and leadership in testing, analysis, troubleshooting, and problem resolution for organization-wide, high-risk, high-impact, or mission-critical applications, projects, and operational issues. This role is critical to ensuring continuity of operations, system reliability, and efficient service delivery to the public through proactive issue identification, process improvement, and staff support., ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed in the job level. + Management of the L1 Ticketing System (osTicketing) for all Driver Services employees and requests from organizational members for Driver Services related issues. + Supervision and direction of work activities and training for Driver Services L1 Help Desk employee. + Development of work procedures for the L1 support team that are consistent with State and Federal law, department policy by establishing workflow and monitoring work performed by subordinates. + Planning and direction of organization-wide development and testing needs directly related to WYDOT's Driver Services systems and other programs as necessary. + Participate and direct testing preparations and activities, including: + Requirements review, architecture review, solution review, change management and release planning, deployment event and after action review. + Contributing to the testing of complex agency or institution-wide enterprise systems crossing multiple networks, platforms or other environments as needed in conjunction with ETS. + Supporting all Driver Services applications through consulting and daily support, including troubleshooting MAX application, ad hoc requests, and new components or required state/federal regulatory updates + Identification and troubleshoot system messages/failures with American Association of Motor Vehicle Administrators (AAMVA) and other WY State Agencies + Collaboration with project managers, business line managers, project management and others to determine testing needs. Assess staff skills to identify users to assist with testing updates. Coordinate tester assignments with the Program Manager. + Develops schedules and audits required by the program to achieve goals. + Monitor daily duties and performance of the employees to ensure that schedules are followed and processes are completed accurately and in a timely manner. + Reviews weekly reports and information to ensure accuracy of Wyoming's conviction reporting process. + Evaluate and determine performance and training needs of assigned employees, conduct personnel appraisals (PMI), resolve conflicts, and interview and hire new employees. ## Related Videos - [How To Test A Ball of Mud](https://www.wearedevelopers.com/videos/173-how-to-test-a-ball-of-mud) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [How I Built QA from Scratch in a Scaling Startup - no fluff real life story](https://www.wearedevelopers.com/videos/2041-how-i-built-qa-from-scratch-in-a-scaling-startup-no-fluff-real-life-story) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Guiding Agentic AI with Vue](https://www.wearedevelopers.com/videos/2033-guiding-agentic-ai-with-vue) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) ## Related Articles - [How to Respond to the “Why Do You Deserve a Promotion?” Question](https://www.wearedevelopers.com/magazine/416-how-to-respond-to-the-why-do-you-deserve-a-promotion-question) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job)